Property Manager

**JOB TYPE**:Full Time
**REPORTS TO**:General Manager
**LOCATION**: St. Catharines/Hamilton (Hybrid)

**IS THIS YOU?**

Are you good at reading people? Are you good at sticking to timelines & meeting deadlines? Are you detail oriented & have laser vision noticing things others often miss? Are you solutions oriented and look for win-win solutions? If you thrive on interacting with people and tackling challenges with precision, you could be our next Property Manager

**ROLE**:
You will play a vital role in ensuring seamless property operations and fostering strong relationships with tenants and property owners. This position requires a proactive, detail-oriented professional who excels at problem-solving and delivering exceptional service. You’ll collaborate with various teams to maintain high standards, streamline processes, and support the growth of our portfolio, making a meaningful impact in a dynamic and rewarding environment.

**RESPONSIBILITIES**:

- **Resident and Client Relations**: Act as the primary contact for tenant inquiries and service requests, managing lease agreements, and general resident communications in a professional and timely manner to ensure resident satisfaction. This includes coordinating tenant placement, such as screening, collecting deposits, preparing leases, and facilitating move-ins and move-outs.
- **Maintenance and Service Coordination**: Oversee and prioritize maintenance requests, collaborating with the maintenance team to ensure swift and efficient resolutions. Communicate clear timelines to residents, provide follow-up, and take property photos during move-outs or rent-ready stages to document conditions.
- **Property Leasing and Marketing**: Work closely with the leasing team to market and show vacant properties, assist in onboarding new tenants, and ensure all move-in and move-out processes are seamless.
- **Rent Collection and Delinquencies**: Handle rent collection and address resident delinquencies in a professional manner, including sending legal notices (LTB Forms, lease violations, etc.) to ensure compliance and resolution.
- **Property Management Assistance**: Support daily property management tasks, including preparing documents, scheduling inspections, and managing resident correspondence. Maintain accurate and organized files to facilitate smooth operations.
- **Administrative Support for Real Estate Projects**: Offer administrative and logístical assistance for real estate sales, development, and construction initiatives. Coordinate document management, scheduling, and client communications to keep projects on track.
- **After-Hours Availability (As Needed)**: Be available occasionally for on-call shifts to address urgent maintenance requests, tenant emergencies, or other pressing needs outside of regular business hours. (On-call responsibilities do not require being in the office or on-site).
- **Flexible Team Support**: Adapt to a variety of tasks across departments, including property management, leasing, maintenance, and construction, to support daily operations and achieve organizational goals.

**RESULTS**:

- Properties are not vacant for more than 45 days
- We are finding qualified tenants for properties
- Delinquent tenants are communicated within a 48 hour period, and either paid up or served notices within the same 48 hour period.
- All properties in our portfolio are well maintained properties
- Deliver exceptional customer service by addressing tenant concerns promptly, conducting regular follow-ups, and maintaining positive resident relations

**REQUIREMENTS**:

- Market knowledge, or experience in property management or real estate is a plus
- Experience in a customer-facing role with a proven track record in managing client interactions professionally and effectively.
- Ability to quickly learn and adapt to new technologies, software, and digital tools.
- Must have your own transportation & a valid driver's license

**RESOURCES**:

- Rentvine (PM Software)
- G-Suite
- Talkroute

**APPLY HERE**:
Pay: $45,000.00-$55,000.00 per year

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have a reliable vehicle and able to travel throughout the Hamilton Niagara region?

**Experience**:

- property management: 1 year (preferred)

**Location**:

- Hamilton, ON (preferred)

Work Location: Hybrid remote in Hamilton, ON

Expected start date: 2025-01-15