Employment Resource Centre Support

Job title: Employment Resource Centre Support - Bilingual
Status: Regular full-time

Hours: 35 hours/week
Benefits and eligibility: Cost-shared health/dental benefits, HOOPP pension eligibility
Pay scale: $21.741 - $25.578/hour
Application deadline: Until Filled

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, Please let us know the nature of the required accommodation.

Job Summary:
The Employment Resource Centre Support is responsible for delivering employment services geared to the needs of specific target groups within the full-suite employment model. This position, in consultation with the Employment Services team, is responsible for supporting clients using the Resource Room.

Job Specific Responsibilities:

- Direct Client Service
- Delivers workshops and information sessions.
- Performs client intakes.
- Provides information, resources and referrals to clients.
- Provides tours and orients clients to services.
- Supports clients in their job search using practical interventions based on client need.
- Collaborates in the development of client care plans.
- Monitors client care plans.
- Assists in promotional activities and client and employer recruitment/outreach including social media.
- Monitors client attendance and reports as required.
- Performs client follow-up as per program guidelines.
- Maintains awareness of current issues and developments in the respective field.
- Provides financial supports to clients/families in keeping with program guidelines.
- Tracks financial supports provided to clients/families.
- Greets clients in a welcoming and client centered manner during reception coverage and while working in the Resource Room.

2. Support Services
- Develops and maintains client and employer resources for the Resource Room.
- Supports clients with computer and technology use in the Resource Room.

3. Administration and Clerical
- Maintains electronic and paper client records and protects the confidentiality of the information.
- Performs administrative functions as required by the program.
- Assists in maintaining the program database by entering data, generating reports, supporting analysis, and regular auditing of data integrity.
- Ensures all data is accurate and entered on a timely basis.
- Collects statistics and prepares reports as required.

4. Human Resources
- Provides support and assistance to volunteers and/or placement students.
- Covers-off volunteers/or placement student duties as required.
- Provides staff training as needed.

5. Teamwork and Collaboration
- Maintain effective communication of information among internal and external stakeholders.
- Assists in the development of program specific policies and procedures/guidelines and in the overall planning and development of the program.
- Attends and participates at team and general staff meetings as scheduled.
- Participates in the evaluation component of relevant program.
- Participates in the internal chart audit process.
- Provides support to clients of team members as needed.

6. Other
- Reduces barriers to access for the populations served by the program.

POSITION REQUIREMENTS

Education
- High School diploma and post-secondary training in a related field, or equivalent combination of experience and education.

Professional Experience
- 3 years experience in the following areas:

- experience in employment related initiatives
- experience dealing with the public

Key Competencies
- Knowledge of issues, trends and legislation in the employment field and the labour market.
- An understanding of the factors affecting employability.
- An understanding of diverse populations, including newcomers, unemployed, persons with disabilities, and low-income.

Linguistic Profile (for Centres with French Language Service Designations)
- Under the Centre’s designation to provide French Language Services
- Based on New Avenues Linguistics Rating Scale: A+ (highest skill) to C- (lowest skill)
- French (oral expression): A+ (required)
- French (oral comprehension): A+ (required)
- French (reading comprehension): A +(required)
- French (written expression): A +(required)
- Other languages an asset

Personal Suitability/Other Requirements
- Daytime hours with occasional Thursday evenings until 8:00 pm.
- Communication skills, both oral and written, in English and French, for a variety of audiences.