Administrative Support Ii
2 weeks ago
**Your Opportunity**:
Providing a positive and professional first impression of Alberta Precision Labs by providing excellent customer service skills when booking, modifying or cancelling appointments; providing information to patients regarding collection sites and test preparation instructions. Assists clients in selecting appointment location and times, and responsible for providing a high-quality service in a fast-paced environment. Reports to Supervisor and/or Manager of Patient Appointment Line, Community Services. Please note that this position is Monday to Friday between 07:00 - 17:15 hours.
**Description**:
As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.
- Classification: Administrative Support II
- Union: HSAA OFFICE CLERICAL
- Unit and Program: Appointment Booking Line
- Primary Location: Windermere PSC
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 23-OCT-2024
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 28-NOV-2024
- Temporary End Date: 31-MAY-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $21.30
- Maximum Salary: $25.89
- Vehicle Requirement: Not Applicable
**Required Qualifications**:
Completion of Grade 12 or equivalent.
**Additional Required Qualifications**:
Experience in a call-center environment. Six months customer service experience. Intermediate knowledge of MS Office suite. Experience with Data entry.
**Preferred Qualifications**:
Related post-secondary education (ex. Medical Office Assistant, Unit Clerk). Knowledge of medical terminology. Ability to handle a large amount of work effectively, given exposure to continual interruptions.
**Please note**:
- All postings close at 23:59 MT of the posting end date indicated._
**Security Screening**:
- A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions _that may occur during their employment with APL._
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