Customer Service Associate

2 weeks ago

Halifax, Canada Atrium Furniture Centre Full time

**Worldwide Furniture** is seeking a Part-Time **Front-Desk Associate** to join our Team at our **Halifax location** in Bayer's Lake.

We expect this position to fall in the range of 15-25 hours per week, and will require **mostly weekend shifts**. This is a great opportunity for a student, looking for PT hours, or for someone with a FT job looking to supplement those hours.

Starting rate of $17.00/hour.

**Responsibilities**:

- Responding promptly to customer inquiries - in phone and in person
- Directing calls through the network
- Providing support to sales staff as needed
- Receiving and issuing customer payment
- Running reports for Store Manager and Customer Service Manager as needed;
- Performing closing procedures;
- Working closely with Service Coordinator to ensure store service issues are dealt with promptly - following up with customers to schedule parts; scheduling exchange scheduling exchange orders.
- Managing customer expectations regarding delivery and service issues;
- Reviewing order schedule daily to prevent delivery/pick up issues;
- Ensuring financing programs are sold accurately and processing
- Other administrative duties as required.

**Requirements**:
**Skills and Knowledge**:

- Passionate about customer service;
- Strong organizational skills with the ability to multi task and prioritize effectively
- Positive attitude, team-oriented.
- Effective problem-solving skills;
- Excellent attention to detail;
- Strong computer skills - proficiency in Microsoft Office Suite

**Education and Experience**:

- Previous experience in customer service is preferred;
- High school diploma;

**Job Type**: Part-time

Pay: From $17.00 per hour

Expected hours: 15 - 25 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Evening shift
- Weekends as needed

Work Location: In person

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