Customer Service Associate

1 week ago

Halifax, Canada Crombie REIT Full time

**Customer Service Associate**

**Location: Halifax, Nova Scotia**

Headquartered in New Glasgow, NS, Crombie is an integrity-driven, caring, and purpose-built organization. It’s why we’ve been voted one of Atlantic Canada’s Top Employers year after year. Here are a few more reasons why we all love where we work:

- An on-site fitness facility, or subsidized fitness centre memberships;
- Corporate discount rates;
- Professional development programs to help you grow and succeed; and
- A strong, diverse culture that promotes thought leadership and interdepartmental collaboration.

**Our commitment to Diversity, Equity & Inclusion**

**Who we are**

**We build communities, and we build teams.**

As one of Canada’s leading REITs, we work in real estate, and we create real connections between people while we work towards our long-term vision of sustainable growth.

You’ll join a community of values-driven, caring colleagues. We collaborate, solve problems, and cheer each other on. Our culture is rooted in our values: outperform expectations, embody integrity, care passionately, deliver excellence together, and empower one another.

We care for our employees, compensate with great benefits, and work with you to help meet your career goals. Learn more about us at crombie.ca.

**Position Summary**

Based out of Scotia Square in Halifax, Nova Scotia the Customer Service Associate is the face of Crombie, answering any questions our clients may have regarding building maintenance, operations, and so forth and assisting customers.

Additional duties of the Customer Service Associate include but are not limited to:

- Performs all required client services activities, efficiently and accurately, on a day-to-day basis, according to company procedures and guidelines.
- Demonstrates a professional attitude in order to promote a positive company image and provide excellent customer service.
- Builds and maintains respectful, positive working relationships with Crombie management team and other Crombie departments.
- Monitors online client services platform/portal, recording and assigning tasks to employees.
- Maintains records and log-books as required by the organization.
- Initiates online requests with respect to customer/client issues, preparing incident summaries, insecure premises communications to clients and so forth.
- Monitors radios for entire Client Services team and cameras for the complex.
- Responds to emergency and crisis situations following current company procedures and policies.
- Issues, tracks and maintains card access and keys for the complex.
- Accepts parking payments and sells gift certificates.
- Redirects problems outside of their scope to appropriate individuals.
- Engages across all levels of the organization to create and promote a safe and respectful work environment.
- Other special projects and tasks as assigned

**The profile we are looking for**
- Experience with computer systems
- Experience in a customer service environment
- Days, nights and weekend availability is required.
- Ability to positively engage and influences employees across the organization and garners respect from others

If you are interested in this opportunity, please submit a cover letter and resume

Crombie thanks all applicants for their interest. Only those selected for an interview will be contacted.

Schedule:

- Day shift
- Night shift
- Overtime

Work Location: In person

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