Guest Services Representative

3 days ago

London, Canada Western Fair District Full time

WESTERN FAIR DISTRICT

JOB DESCRIPTION - Sports Centre Guest Services Representative

Guest Services Representatives are responsible for a wide variety of duties including greeting customers, answering incoming calls and assisting with other related duties.

Responsibilities of the Guest Services Representative include:

- Greets and welcomes guests of the Sports Centre.
- Provides information concerning bookings, pricing and policies, directions, etc.
- Books and records transactions.
- Maintains current awareness of all related procedures and policies
- Resolves or refers customer complaints.
- Maintains related files and data.
- Assists with league and tournaments coordination.
- Handles cash and performs balancing routines.
- Performs administrative support functions for Managers.
- May be required to assist in other special tasks for event setup.
- Other related duties as assigned.

Skills and Qualifications:

- Exceptional Customer Service skills.
- Cash handling/POS experience.
- Knowledge of a multi-line phone system an asset.

**Job Types**: Part-time, Permanent

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

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