Guest Services Representative

5 days ago

London, Canada Idlewyld inn and Spa Full time

Join our Front Desk team. This position is a key part of the overall success of our Inn.

**Responsibilities and Duties**

Be reliable, polite, a problem solver, and able to handle stress and multi-tasking.

Greet guests in a friendly manner and follow check-in procedures

Answer guest inquiries about the Inn, spa and dining services in a timely manner

Take payments and post charges accurately to guest accounts

Follow set policies regarding cash handling

Have knowledge of emergency procedures and assist as needed

Obtain all necessary information when taking room reservations and use accurate rate quoting

Communicate with other departments in a friendly and professional manner

Operate multi-line switchboard with pleasant and efficient telephone etiquette

Accurately communicate with other shifts regarding issues arising from day to day operations

Other duties as required

**Qualifications and Skills**

Previous hotel and customer service experience strongly preferred

Strong communication skills in English, both written and verbal essential

Ability to work in a multi-tasking, fast-paced environment

Demonstrated strong customer service skills

Ability to work all shifts, including weekends, evenings, and holidays

**Job Type**: Part-time

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

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