Operations Manager

To deliver on our promise to consumers, we count on exceptionally talented, bright, and committed people. Currently, we’re seeking an Operations Manager to join our team to support operations in Montreal and the Eastern markets.

The Operations Manager reports to the Director, Operations and is responsible for managing on-time delivery performance (OTDP), delivery success rates and exception handling for assigned clients within their portfolio.

The role will organize, manage and collaborate with service providers to meet and exceed client expectations. This will include a fair and equitable distribution of work with the aim of achieving retention of high-quality service providers, and satisfied clients.

Here, we don't operate with a mission. We are driven by a sense of purpose.

We think of mobility as a breeding ground for collective change.

In a market where delivery usually lacks transparency, we choose not to conform.

While most players base their benefits on one-sided efficiency, we prefer to go the extra mile.

We commit to ESG practices anchored in data-driven intelligence.

We redefine tech from efficiency-centered to impact-focused.

We imagine roads that unfold in previously unimagined ways.

We create trailblazing connections between locations and individuals.

We move in sync to deliver goods while delivering on the greater good.

**Ziing. Mindful Mobility.**

**Setting up the day for success**:
Dispatching and monitoring the routes and orders for completion

Manage capacity through planning and scheduling of qualified service providers

Conduct business with service providers and clients in a way that aligns with the company’s core values

Ensure all regulatory compliance requirements are met prior to engaging service providers

Ensure adherence to policies and procedures while conducting business

Provide feedback on routing efficiencies to gain further enhancements to productivity and service

**Service Excellence**:
Enforce all scanning compliance requirements with service providers to meet the Company goal of 100% scan visibility

Respond timely on any call backs, messages and cancellations

Proactive communication with Clients on delays

Follow up and hold service providers accountable to service issues

Review prior day KPI’s and conduct root cause analysis to determine the required follow up and action items

Plan, organize, monitor results and manage outcomes for service providers in accordance with Service Agreements and - Client expectations Travel to each location is required at a minimum of every 4 to 6 weeks

Recruit service providers through effective use of the company process

Training and coaching of service providers to achieve results

Maintain process mapping of tasks

Review and provide recommendations on best practices, standardization and optimization of service network

Be flexible with the work hours as needed, in order to be able to support the business

The ability to travel is mandatory

Fluent in reading and writing French and English

**Work Schedule**

Monday to Friday afternoon to late evenings. The expectation is that the team member will be flexible as required to accommodate team vacations

Flexibility with timings and days of the work expected as required in order to support the business

Pour tenir notre promesse envers les consommateurs, nous comptons sur des personnes exceptionnellement talentueuses, brillantes et engagées. Actuellement, nous recherchons un directeur des opérations pour se joindre à notre équipe afin de soutenir les opérations à Montréal et dans les marchés de l'Est.

Le directeur des opérations relève du directeur des opérations et est responsable de la gestion des performances de livraison à temps (OTDP), des taux de réussite des livraisons et de la gestion des exceptions pour les clients assignés au sein de leur portefeuille.

Le rôle organisera, gérera et collaborera avec les fournisseurs de services pour répondre et dépasser les attentes des clients. Cela comprendra une répartition juste et équitable du travail dans le but de conserver des fournisseurs de services de haute qualité et des clients satisfaits.

Ici, nous ne fonctionnons pas avec une mission. Nous sommes animés par un sens du but.

Nous pensons la mobilité comme un terreau de changement collectif.

Dans un marché où la livraison manque généralement de transparence, nous choisissons de ne pas nous conformer.

Alors que la plupart des joueurs basent leurs avantages sur une efficacité unilatérale, nous préférons faire un effort supplémentaire.

Nous nous engageons à respecter les pratiques ESG ancrées dans l'intelligence basée sur les données.

Nous redéfinissons la technologie de l'efficacité à l'impact.

Nous imaginons des routes qui se déroulent de manière inimaginable auparavant.

Nous créons des liens novateurs entre les lieux et les individus.

Nous nous déplaçons de manière synchronisée pour livrer des marchandis