Administrator, Retail Lending Operations

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Administrator, Retail Lending Operations
- Oct 6, 2025

**Location**: Help Headquarters

**Job Type**: Full Time Regular

**Pay Grade**:S2

**myWork Program**:Hybrid

**Job Purpose**
- This role is hybrid and will require someone to work a Monday-Friday or Tuesday-Saturday schedule depending on business need.

**Accountabilities**
- Administration_
- Administration duties include advancing mortgages to law firms/customer accounts, which may include disbursing the mortgage, paying out existing CCS loans or external debt and providing a confirmation. Provide mortgage payout statements, which include penalty calculations based on mortgage and document type and security verification at all times, protecting CCS from risk.
- Monthly reconciliation of CMHC, Genworth, HPO, and Ticklers. Other duties include but are not limited to reports, small projects, loan maintenance, assumptions, verification of legal packages from law firms, verification of loan files requested by Credit Risk Review
- Change Management_
- Keep abreast of lending policy changes/procedures and technology applicable to the position. Respond positively to changes, challenges and new opportunities. Contribute to the process by assisting others, including branch staff and other departments at all times. Actively identify areas that may be improved and present ideas. Act as a resource for the development of existing processes and the implementation of new procedures
- Customer Focus_
- Provide professional, friendly service to all customers, internal and external. The administrator regularly contacts branch staff, partner departments, management and outside agencies to secure and provide information. Provide technical support and assistance to all customers. Respond promptly and courteously to all work-related inquiries and problems. Resolve issues to mutual satisfaction, referring others as needed for appropriate assistance. - Provide alternatives to customers that improve the overall service experience. Take responsibility/ownership for the resolution of situations. Follow up with customers (internal/external) to ensure solutions continue to be satisfactory. Recognize situations that are beyond knowledge level and refer to the correct resources.
- Operations_
- Risk Management_
- Responsible for maintaining and storing all retail loan file information - all documentation is reviewed and verified before transfer to the file room. Review/verification includes ensuring documentation adheres to lending policy, securities are registered, and CCS is not at risk when funds are advanced. Underwriting is verified for the quality of information. CCS documentation is reviewed for accuracy and required signatures. Missing information and documentation are reported and followed to resolution

**Skills and Qualifications**
- Minimum 4 - 6 Years of Job-Related Experience
- High School Diploma plus some additional post-secondary courses.
- MS Office experience (Excel).

**Equity, Diversity & Inclusion at Coast Capital**

Why join Coast Capital Savings?
- **Purpose is our North Star.** We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
- **Committed to inclusion and engagement.**We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
- **A career that grows with you.** We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
- **Work where you’re most effective.** In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
- **Benefits that flex to the needs of you and your family.** We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
- **Retirement options.** We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
- **Mortgage and auto financing benefits**. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
- **Real Recognition**