Guest Services Manager

6 days ago

Richmond, Canada Vancouver Airport Marriott Hotel Full time

Reporting to the Rooms Operations Manager and Front Office Manager, the Guest Services Manager will be responsible for the following:

- Responsible for the supervision and operation of the front office during various shifts including day, mid-day, evenings, overnight/graveyard, weekday, weekend, stat holidays, as business requires
- Lead, motivate and train associates. Continuously strive for an engaged, enthusiastic, high performing team through leading by example
- Responsible for providing timely feedback and coaching to the Front Office Hourly associates
- Collaborate and provide support on social media initiatives including online reputation management (TripAdvisor, Guest Satisfaction Survey, Yelp, etc.), content creation and social customer service
- Support and maintain close and effective working relationships cross-functionally with all departments
- Anticipate and exceed guest expectations using Brand Standards, proactively resolving any guest concerns as they arise
- Support and inform the Rooms Operations Manager/ Front Office Manager and other Guest Services Managers on matters pertaining to the operation or development of the Front Office and Hotel in general
- Assist and support in controlling expenses in the Front Office operation
- Ensure workplace health and safety is actively practiced in the department
- Be alert on Hotel Security, guest safety and security. Ensure all associates are familiar with fire emergency safety procedures

**Qualifications**:

- 2-3 year’s front office experience preferred
- Night Audit experience a big asset

**- Available to work : early morning, mid-day, evenings, graveyard/overnight non-negotiable**
- Able to take initiative and be a self-starter
- Strong guest service skills & supervisory skills are essential
- Strong problem solving skills & attention to detail are essential
- Strong administrative, organizational, and time management skills
- Desire to work in a team-based environment
- Strong oral and written communication skills required

Pay: Up to $63,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person

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