Guest Service Manager

2 weeks ago

Richmond Hill, Canada Splitsville Richmond Hill Full time

Splitsville Entertainment is Canada’s premier family entertainment center Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience

**RESPONSIBILITIES**
- Provide friendly and exceptional guest service
- Be up to date on trends and Splitsville promotions
- Establish standards for guest service
- Hiring, Developing and Coaching great teams
- Develop and assign tasks to team members, oversees completion
- Attend and Run Team and Management Meetings
- Ordering and Inventory using our Splitsville approved systems
- Store all product in compliance with health and safety regulations
- Work closely with other management to achieve revenue goals and meet budgets
- Complete all Splitsville systems and checklists
- Create action plans and reports for senior management
- Be polite and courteous with guests and fellow team members
- Provide resolutions for guest and team member issues
- Adhere to all company policies and procedures including all health and safety policies and procedures
- Other duties as required

**QUALIFICATIONS**
- 5+ years Retail experience
- 2+ years management experience
- Capable of conducting and assessing inventory
- Friendly, energetic, enthusiastic, positive attitude
- Ability to multitask; stays calm under pressure
- Team player
- Excellent communication and interpersonal skills
- Problem solving aptitude
- Demonstrate ability to deliver WOW service
- Ability to make decisions quickly and confidently bases on company policies and practices
- Experience with organizing and assigning shift tasks and holding team members accountable for completion
- Flexible schedule (available days, nights, weekends, holidays)

**Job Types**: Full-time, Permanent

Schedule:

- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekend availability

**Experience**:

- Retail: 5 years (preferred)
- Management: 2 years (preferred)

Work Location: In person

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