Customer Account Analyst

**Job Posting**

**Customer Account Analyst** is responsible for the management,monitoring,analysing & reconciliation of all HRM Revenue streams,HRM By-law Charges & Other Lienable Charges excluding Property Tax.The position is responsible for ensuring timely,accurate billing & adjustment processing & collection activities in accordance with the Municipal Government Act, HRM By-laws,Administrative Orders,Ordinances,Assessment Act & with generally accepted accounting principles.This position demands excellent customer service to HRM citizens,all HRM Business Units/Administration & a broad scope of external clients. The position reports to the Supervisor,General Revenue.-
**DUTIES**:
**Account Billing**
- Manage timely & accurate billing of all general revenue accounts,including revenues generated through the administration of a number of By-Laws,Administration Orders & numerous sections of the MGA.Charge types include but are not limited to the Sewer & Water LIC L-100,Streets and Roads LIC S-400,Snow & Ice,Solid Waste refusals S-300, Solid Waste S-600,By-Law B-400 False Alarms,Marketing Levy By-Law H-400, Exemptions T-200, Deferrals T-300,Environmental Protection,Waste Water Management,Trunk Sewer,Sewer Redevelopment S-100,Dog D-100,Encroachments E-200,Signs Ordinance 166,Unsightly Premises Section 356 MGA,Cemetery By-Law C-200,Administration Order 14 Interest on AR & Marketing Levy
- Ensure accuracy of accounting records within general revenue & By-law related AR Researches, analyse & balance all general revenue and By-law sub-ledger activity to the general ledger control accounts
- Resolve customer account based on inquiries &/or balancing problems.Prepare adjustment & credit notes to accounts once audit is complete
- Provide effective written & oral communication to customers resulting from customer inquiries,identification of errors/changes in policy
- Maintain customer database completeness & accuracy by updating customer information as directed by customer or obtained through internal sources
- Ensure accuracy of all Revenue division subsidiary ledger adjustments,including both general revenue & tax accounts,by updating the daily journals & balancing the control accounts to the general ledger on a daily basis
- Assist the Engineering department to ensure the identification of all properties & frontages for the accurate billing of Local Improvement Charges

**Accounts Receivable Management**
- Monitor customer accounts & initiate timely collection processes based on established procedures
- Negotiate payment arrangements for General Revenue accounts & By-law charges, ensuring arrangements are followed-up & required collection procedures are maintained
- Develop,document & implement accounts receivable procedures based on established collection policies & in accordance with the MGA
- Prepare monthly aged accounts receivable reports,analyze & prepare a top ten list for management,including comparison to established benchmarks
- Assist Taxation in the preparation of advanced tax sale notices.Identify accounts having lienable by-law related charges requiring collection through the tax sale process

**Other Responsibilities**
- Train team members in General Revenue & provide training to other BU as required
- Implement/maintain deposit accounts & issue refunds where applicable
- Code all property accounts with pending lienable & By-law related charges to ensure the information is captured when issuing tax certificates
- Administer the process for issuing income tax receipts for charitable donations to HRM, ensuring proper records are kept & Revenue Canada guidelines are followed
- Prepare legal Indentures & maintain database for Cemetery indentures,cremation charges & sale of HRM cemetery plots
- Provide communication of By-Law requirements to the citizens of HRM on a broad & continuous basis
- Create & update Revenue web pages
- Other duties as assigned by Supervisor

**QUALIFICATIONS**

**Education & Experience**:

- Grade 12 plus two years business/accounting/collections management
- Diploma in Business or Public Administration or related field or a combination of formal education & experience
- 3 - 5 years experience in Accounting, Accounts Receivable & Collections
- Excellent Customer Service Skills
- Thorough knowledge of billing,collection & accounting procedures
- Excellent oral & written communication skills
- Demonstrate aptitude to work with data accurately & consistently,maintain standards & understand the purpose for which the data is to be used
- Experience in implementing policies & procedures

**Technical/Job Specific Knowledge and Abilities**:

- Knowledge of all HRM By-laws,Administrative Orders& Ordinances with Revenue Implications
- Sound Knowledge of Municipal Government Act
- Familiar with Freedom of Information & Protection of Privacy Act
- Sound Knowledge of Generally Accepted Accounting Principles
- Proficient in Windows based environment
- Proficiency in multi-tasking environment
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