Clinical Manager, Quality and Risk Management

Job Number:

- J0525-0273
- Job Title:

- Clinical Manager, Quality and Risk Management
- Job Type:

- Permanent Full Time
- Job Category:

- Management
- # of Open Positions:

- 1
- Department:

- Quality and Risk Management and Privacy/Patient Relations
- Date Posted:

- May 22, 2025
- Closing Date:

- May 29, 2025
- Salary:

- $110,233.50 - $121,933.50
- Job Level:

- 3
- Hours/week:

- 37.5
- Shift(s):

- Monday to Friday, Days (standby hours required)
- FTE:

- 1
- Site:

- Main Hospital
- Travel Required:

- Some
- Internal ID:

- N-27-25

The Clinical Manager, Quality and Risk works in concert with Directors, Managers, Chief of Staff and Chiefs of Departments to support patient care, staff and service providers in the area of quality improvement and risk management in all three domains of patient/client care, environment and systems. The incumbent develops and supports hospital-wide quality improvement and risk management activities including risk assessment, risk identification, and risk reduction structures and programs.

The clinical manager acts as official hospital contact for public (patient relations) including all complaints and compliments, leading all quality and safety reviews and provides recommendations to Senior Leadership for system or department improvements to ensure hospital approved standards of care and principles of Lean Quality Improvement are maintained, along with the hospital’s mission and core values.

Pembroke Regional Hospital serves the diverse health care needs of residents of Pembroke and the surrounding communities. In accordance with our mission, vision and values, and following catholic tradition we strive to provide safe, quality care in a compassionate and caring setting. We respect the rights of our patients to be treated with dignity and respect, and believe that patients are an integral part of the health care team. As leaders in health care delivery, we are committed to lifelong learning, continuous improvement, and healthy living.

**REQUIREMENTS**:

- Current certificate of competence as a Regulated Health Professional
- Minimum of a four (4) year Bachelor of Science degree in a related field
- Leadership/Management certificate preferred
- Knowledge and experience with health promotion principles preferred
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements
- Minimum of five (5) years of related or relevant experience
- Two (2) years of formal supervisory experience within the last five (5) years preferred
- Experience with leading groups through improvement processes
- Demonstrated ability to communicate effectively and with respect in an oral and written format with patients, public, colleagues, and other health disciplines
- Demonstrated effective critical thinking and problem solving skills
- Demonstrated effective teambuilding and coaching skills
- Demonstrated commitment to patient and employee safety
- Experience working with unions and union contracts
- Demonstrated knowledge of the _Occupational Health and Safety Act_
- Demonstrated understanding of formal and informal systems in and organizational environment
- Demonstrated experience in clinical outcome measurement and continuous quality improvement
- Valid class G driver’s license
- Embodies the LEAN ideology by actively and continually seeking opportunities for continuous improvement
- Must have demonstrated ability to meet the attendance standards of the Hospital
- Bilingualism preferred (French/English)

RESPONSIBILITIES:

- Identifies key issues and formulates solutions. Systemically reviews symptoms to uncover root causes and implements corrective or preventative measures. Uses a variety of information for problem solving
- Collaborates with others to achieve consensual solutions and quality outputs.
- Applies the principles of change management to assist staff in dealing with change and transition
- Actions reflect respect and empathy for others
- Manages conflict and promotes cooperation
- Fosters a work environment that recognizes the need to balance work and home life
- Involves appropriate organizational supports and resources to resolve problems and recognizes which issues or problems require involvement of higher authority
- Presents a positive and professional image of the corporation in all internal and external communications
- Demonstrates openness to new information and approaches
- Demonstrates consistency in upholding the ethical and social norms of the organization in actions and decisions
- Compiles data on incidents, accidents and works with Directors on trends, root cause and redirection strategies providing formal reports to senior administration.
- Supports hospital-wide quality improvement and risk management activities.
- Co-ordinates and oversees hospital-wide quality audits as required by either the Ministry or legislation.
- Acts as the official risk manager for the Hospital and chairs