General Manager

**Who We Are**: Mohawk Global is a 300 person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please **click **h**e**r**e**.**

We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first At Mohawk, these aren’t just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past eight years see what our greatest assets, our people, have to say about us here**:Mohawk Global - A Great Place to Work**

Mohawk Global is seeking a **General** **Manager** for the Toronto region who can develop and foster an innovative, solutions-oriented and adaptable work environment that promotes exceptional employee engagement (internally) and provides unmatched customer service in all areas of our rapidly growing business.

**Essential responsibilities include, but are not limited to**:

- Establish Mohawk Global as a Canadian Customs broker by obtaining proper business license and permits
- Implement CargoWise to process Canadian customs transactions
- Recruit and train the Customs Specialist (Raters) team
- Provide overall leadership in areas of operational performance, P&L management, customer relations, continuous improvement, and staff development
- Deliver clear expectations with regards to the role and direction of your teams (Import, Export and Domestic) and instill a positive work environment that is challenging and engaging
- Regularly nurture relationships with agents and suppliers
- Oversee rates and quotes and the overall billing process
- Negotiate rates and services with various service providers at the local level
- Establish departmental goals and measure performance by tracking of goals; streamline and improve on current procedures to create greater efficiencies
- Mohawk will help ensure goods are compliant with the enforcement of Other Government Agencies/Participating Government Agencies. These OGD’s/PGA’s may include the Canadian Food Inspection Agency (CFIA), Health Canada (HC), Environment and Climate Change Canada (ECCC), Global Affairs Canada (GAC), or another OGD/PGA.
- Build teams who are driven to speak with Mohawk clients and providers to provide white glove, solutions-oriented customer service
- Ensure corporate brokerage initiatives are adhered to (i.e., customs compliance procedures, use of CargoWise and other tools, etc.)
- Provide ongoing training and guidance to staff in all areas of operations to enhance customer service capabilities and overall logistics knowledge
- Support corporate goals regarding business methods and processes
- Design and provide reports for internal and external purposes
- Audit files for accuracy and ensure rating of files is done correctly
- Partner with Corporate leaders, Entry Services and Sales to ensure branch performance is aligned with corporate goals
- Promote and continuously improve a working knowledge of Export Compliance and Control Regulations amongst Export staff

**Desired Skills/Experience**:

- Customs Brokers Professional License
- 10+ years of experience in international freight forwarding and customs brokerage
- 5+ years of experience in a management/supervisory role
- Excellent interpersonal and communication skills, verbal and written
- Bachelor's Degree in Supply Chain Management, Logistics Transportation, Data Analytics, Business, Communications or other related field of study preferred
- Possess an analytical ability to gather and summarize data for reports and correspondence
- Has ability to motivate staff to achieve common goals. Possess and ability to maintain a cooperative work environment
- Ability to maintain a sound judgment and sensibility during stressful and demanding situations
- Ability to view business impacting factors/decisions both holistically and strategically

**Employee Characteristics**:

- Responsible, hardworking, self-starter
- Ability to delegate, prioritize and balance staff workload
- Ability to find solutions to various problems
- Effective planning, assessing and executing abilities
- Possess an ability to fairly evaluate and constructively promote staff progress and growth, through annual performance evaluations

**_
Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status._