Manager, Supplier Relationship Management

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**About the role**:
The **Manager, Supplier Relationship Management (SRM), **assists the Director, Supplier Relationship Management in managing the day-to day operations supporting our service providers. The manager will lead a high performance team ensuring service levels and quality of information received from our service providers exceeds the demands of our business partners. It is the Managers responsibility to ensure processes have been established and documented for Operations. As a seasoned leader, you bring a strong operational background, a passion for continuous improvement and excellence.

**What will you do?**
- Control and monitor the flow of work, assign projects/tasks to team members
- Plan, direct and evaluate the performance of a team engaged in carrying out day to day activities supporting our Suppliers
- Oversee utilization of team members
- Identify and drive continuous improvements
- Monitor quality, Key Performance Indicators (KPIs), forecasts and turnaround times to ensure consistency of service levels and standards related to our service providers
- Participate in departmental, intra divisional and companywide projects including new technologies, processes and practices
- Monitor and oversee the management of new processes
- Responsible for integration of new service providers into SRM model for day to day activities
- Problem solve for invoice discrepancies and anomalies
- Relationship manager for all services provided and with the team handles all inquiries and resolves problems that impact the internal processes
- Manage the Team Lead and Supplier Relationship Specialist positions
- Responsible for the monthly Finance reconciliation that outlines the variances between actual and plan expenses
- Participates in the contract renewal process for all external providers across Canadian Operations in partnership with Strategic Sourcing, Business and SRM Governance
- Manage escalations (first level of escalation) presented by service providers, internal business partners and SRM team members ensuring appropriate resolution
- Participates in projects in support of day-to-day operations between our service providers and Sun Life

**What do you need to succeed?**
- 4 years of experience in a production-oriented team
- 5 to 7 years of Leadership and People Management experience
- Relationship management skills to interact with service providers and the internal business partners
- Ability to utilize data and analytics including reporting capabilities to make necessary decisions for resourcing and change management
- Organizational and analytical skills
- Communication skills (written and verbal)
- Experience with project management and business analysis

**Preferred skills**:

- 5 years of experience with Supplier Relationship Management, Procurement, and/or Sourcing in a Management position.
- CMA or accounting/financial/data analysis experience

**What's in it for you?**
- Hybrid work environment
- A friendly, collaborative, and inclusive culture
- 20 vacation days per year
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security
- The opportunity to move along a variety of career paths with amazing networking potential
- Access to our Global Learning Centre, available 24/7 for your learning needs
- Wellness programs that support the three pillars of your health - mental, physical and financial

**Recent Awards**:

- We are honoured to be recognized as a 2022, 2023 and 2024** Best Workplaces in Canada** by Great Place to Work® Canada
- Great Place to Work® list for **Best Workplaces for #HybridWork** 2022
- Great Place to Work® list for **Best Workplaces for Professional Development in Canada** 2022
- Named “**Best Places to Work**” by Glassdoor, 2021 and 2023

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
76,000/76 000 - 125,000/125 000

**Job Category**:
Procurement

**Posting End Date**:
15/09/2024