Technical Sales Support

6 days ago

Calgary, Canada Matrix Video Communications Full time

We are seeking a highly organized and customer-focused **Technical Sales Support**individual to join our dynamic integration team at our **Calgary branch**. This individual will play a crucial role in ensuring smooth communication and coordination between sales teams, clients, and technical staff in audiovisual projects.

**Duties and Responsibilities**:

- Work with account managers to create detailed scopes of work for projects
- Standardize scopes of work documents to ensure consistency
- Act as a liaison between the sales team and design team
- Verify job packs for accuracy and completeness
- Gather, organize, and store closeout documentation
- Manage organization of digital storage of job pack and closeout document folders
- Assist in quoting replacement parts and repair services (prepare quotes for forwarding to Account Managers)
- Ensure redlined drawings are properly collected and archived
- Prepare pre-installation documentation for Serial number, MAC addresses and IP addresses
- Facilitate warranty handoff based on closeout documentation
- Assist clients with warranty onboarding process
- Coordinate and prepare cut-sheet submittals, and assistance with RFIs
- Creating basic pre-sales pictorial drawings
- Co-ordinate warranty renewals

**Preferred Skills and Abilities**:

- Minimum of 1 year of experience in either technical or administrative support role
- Experience in Audio Visual or related technology sectors is preferred
- Proficiency in document management and standardization
- Strong interpersonal, communication, and collaboration skills
- Experience with quoting and basic technical drawings an asset
- Experience with pictorial drawing software would be an asset
- Knowledge of warranty processes and project closeout procedures
- Excellent organizational and administrative skills

**Company Benefits**:

- Join our team and work for a well established family owned business
- We offer a competitive compensation package.
- Comprehensive **100% employer-paid benefits**, including coverage for Dental, Vision, Health (including paramedical services such as massages, chiropractic, acupuncture, etc.), Critical Illness Insurance, Long-Term Disability, Life Insurance, and Accidental Death and Dismemberment.
- Paid holidays, flex days, with additional paid time off during Christmas.
- Fun days to keep all our employees connected whether they are in office or onsite.
- Company-provided work laptop and cellphone to support your work activities.
- Employee Assistance Program dedicated to supporting personal health and well-being.
- Lots of training and development opportunities.
- Equal opportunity employer with a focus on creating a diverse, equal, inclusive, and belonging (DEIB) work environment.

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