Payroll Specialist

2 weeks ago

Vancouver, Canada Enkel Backoffice Solutions Inc. Full time

**About Us**

Enkel is a forward-thinking accounting and technology firm dedicated to providing cloud-based bookkeeping and accounting solutions to Canadian businesses and Not-for-Profit organizations. Our vision is to be the trusted financial partner for our clients, offering accurate and timely financial reporting that empowers better business decisions. Our expertise spans bookkeeping, payroll, accounts payable, accounts receivable, and financial reporting, ensuring our clients receive best-in-class financial management support.

**What We’re Looking For**

We are looking for a Payroll Specialist to join our team in Canada and serve as a pivotal bridge between our clients and our delivery team based in Global resources. This role demands an analytical, client-focused professional who thrives on solving complex payroll challenges, ensuring accurate onboarding, and elevating team performance through hands-on training and quality assurance.

**Key Responsibilities**

Client Escalation & Resolution
- Act as the primary escalation point for client payroll-related issues
- Diagnose and resolve client concerns by conducting thorough root-cause analyses
- Coordinate cross-functionally with internal teams to provide timely and effective solutions

File Review & Payworks Setup (Client Onboarding)
- Perform deep-dive reviews of client payroll files during the onboarding phase to ensure accuracy and completeness
- Configure and set up new Payworks accounts aligned with client requirements and internal standards
- Collaborate with implementation and onboarding teams to streamline handoffs and reduce delays

Training & Enablement
- Develop and deliver structured training sessions for the Global resources-based payroll delivery team
- Create enablement resources such as playbooks, SOPs, and process guides to improve delivery team efficiency

Quality Assurance
- Conduct regular audits of payroll files to ensure compliance with Canadian regulations and internal quality benchmarks
- Identify gaps, errors, or inconsistencies in payroll processing and guide the Global resources team on corrective actions
- Continuously refine QA processes and maintain documentation for audit readiness

**What You Bring**
- 3+ years of hands-on payroll processing experience in a Canadian context
- Certification such as Payroll Compliance Practitioner (PCP) or Certified Payroll Manager (CPM)
- Experience using Payworks
- Strong understanding of federal and provincial payroll legislation and compliance standards
- Proven experience in client management and issue resolution
- Strong communication and presentation skills, especially for remote and cross-border training
- Ability to thrive in a fast-paced, remote-first environment
- Familiarity with bookkeeping and accounting systems is an asset

**Why Join Enkel?**
- Be part of a collaborative and supportive team that values growth, innovation, and accountability.
- Competitive compensation, performance incentives, and benefits package.
- Opportunity to grow within a scaling Canadian company making a real impact.

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