Program Manager

**Purpose**:
Launched in January 2015, the new School of Continuing Studies is one of the largest and most innovative schools of its kind in the country. The School is rapidly expanding, through the introduction of new market-driven continuing professional education programs. The Program Manager is a key role in the management of continuing professional education programs. Reporting to the Director, Continuing Professional Education with a dotted line reporting relationship to the Deputy Provost Markham, the Program Manager at York University's Markham Campus is responsible for managing the strategic delivery and continuous improvement of resale academic programs. This role ensures that all aspects of program management align with the University's strategic plan and uphold the highest standards of academic excellence and student satisfaction. Key to the success of the Program Manager is maintaining high margin programs with high enrolments. Achievement of financial and enrolment targets is key to job performance and to the successful performance of the School. Program Managers have dynamic and varied portfolios consisting of an expanding range of program types, including but not limited to certificate programs. The role will develop relationships on behalf of the unit with external bodies, professional associations, industry representatives, and vendors. The role will be responsible for hiring and managing instructors, working with marketing staff, ensuring quality control, provide program-specific management to cross-functional team members, and develops and manage program budgets and enrolment forecasts.

**Education**:
Bachelor's degree in relevant discipline, such as adult education or business.

**Experience**:
5 years of related experience.
3 years of management experience, including budget planning and human resources experience.
Experience with e-learning development, instructional technology, and adult education, training & development.
Experience with project management. business development, business administration, market research, and marketing.

**Skills**:
Knowledge
Knowledge of business management and responsibility for budgets including revenue and costs. Basic understanding of contract management.
Familiarity with the university environment and administration of academic programs. Excellent analytical and decision-making skills are important.
Advanced skill in computer software including the ability to use custom databases and systems. Skills
Effective communication skills.
Effective marketing skills with an ability to conduct market research.
Effective leadership and people management skills.
Effective vendor management skills and negotiation skills.
Effective facilitator across a range of topics and themes including conflict resolution, requirements elicitation, and decision making.
Effective project management and project delivery skills.
Effective interpersonal skills, including listening and probing skills.
Valid drivers license with access to a vehicle for work.

**Additional Notes**:
Normal office work environment.
Valid Drivers' license and access to a vehicle is required.
Required to work out of both Keele and Markham campuses as required.
Regular travel to meetings within the GTA
Occasional travel in Canada and USA for conferences and professional meetings.
- **Compensation**:
York's CPM Compensation Framework has a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Performance Based Recognition Award. Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a lump sum Performance Based Recognition Award.Visit the CPM Compensation page on the HR Website to find out more about York's CPM Compensation Program.

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**York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.**
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**We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.**
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**PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.