Assistant Manager

2 weeks ago

White Rock, Canada Prospera Credit Union Full time

**TEAM LOCAL is hiring**

Prospera Credit Union is a community-based, purpose-driven organization that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan.

As an Assistant Manager, you play a pivotal role in delivering exceptional service to our members. In this exciting position, you'll lead by example, providing guidance, coaching, and mentorship to our team to ensure every interaction exceeds expectations. If you're a dedicated leader with a passion for driving results and enriching member experiences, we want to hear from you

**Please note - experience working for a Credit Union or Bank is required for this position.**

**What you’ll do**:

- Promote and encourage high employee engagement through leadership and direction.
- Deliver results through strong coaching ability, measuring and correcting performance.
- Partner with your manager to ensure the operational effectiveness of the branch and maximize the performance of the team.
- Inspire superior sales and service excellence by coaching the staff on service delivery as well as resolving complex or escalated member issues.
- Seek opportunities to promote the branch and business by identifying and acting on opportunities with existing customers as well as generating new leads and developing new relationships.
- Leverage partners to establish both internal and external working relationships to support business objectives.
- Participate in and represent the branch at consumer banking leadership meetings and provide input toward budgeting and strategic planning discussions.

**What you bring**:

- 2+ years of people leadership experience in a customer-facing expertise within a financial institution
- Demonstrated leadership skills including coaching, mentoring, and training.
- Superior interpersonal and communication skills, including the ability to interact with a diverse and varied audiences.
- Proven sales and business development skills
- Skilled in knowledge of deposits, personal lending, mortgage, and wealth management products

**What We Offer**:

- Flexible Work Program for some of our roles - ask us
- Flexible Benefits Program - pick and choose what works best for you.
- Defined Contribution Retirement Plan - let’s start saving and keep your future in mind.
- Vacation, Wellness and “Prosperian” Days - paid time off to support your overall well-being.
- Professional development - come grow your career and develop your skills.
- A supportive, collaborative work environment
- we’re proud to be a Great Place to Work certified organization.

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