Branch Manager

2 weeks ago

London, Canada Culligan Water of Canada Full time

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

**We want you to join our team at our LONDON location**

The Branch Manager is responsible for overseeing and providing support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer.

**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Responsible for hiring, training, supervising, scheduling, coaching, disciplining, addressing concerns, and managing employees
- Ensure Service Technicians, Route Drivers, and CSRs have what they need to complete their jobs and monitor to confirm their days are full and productive
- Ensure all employees are working in a safe manner and location safety requirements are met
- Schedule maintenance and maintain records for service vehicles including filing logbooks and service reports.
- Replenish inventory and equipment from daily work orders and technician requests
- Coordinate shipments of commercial equipment for installation
- Co-ordinate outbound calling for preventative maintenance, filter changes, annual service calls, and salt deliveries
- Arrange for auto-dialer to be run at appropriate times
- Manage customer accounts, approve, and enter account adjustments and credits
- Authorize and forward sales leads, on-call payments, and contest tracking
- Assist customers on the phone and in-person with questions, technical advice, troubleshooting, issues, deliveries, and requests for service
- Co-ordinate counts, data entry, balancing for inventory
- Create and process customer damage claims
- Perform other related duties as assigned

**QUALIFICATIONS**:

- Three years of management experience is required
- Experience in the water treatment industry and two to three years customer service experience or equivalent background is a definite asset
- Management experience in a service-based industry is a definite asset
- Positive attitude, work ethic, and good communication skills, including written and oral and comprehension
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Pleasant, professional, friendly customer service demeanor is a must
- Proficient Microsoft Office skills (Outlook, Excel Word, PowerPoint)
- Highly organized and detailed oriented with the ability to multi-task and prioritize simultaneously
- A versatile self-starter with a demonstrated ability to lead, supervise direct, promote teamwork, and train employees, including organizing, prioritizing, and scheduling work assignments
- Solid problem identification, negotiation, conflict resolution, and people management skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- management: 1 year (required)

Licence/Certification:

- Class G Licence (preferred)

Work Location: In person

  • Branch Manager

    7 days ago

    London, Canada Sinclair Dental Co. Ltd. Full time

    Sinclair Dental prides itself on being a leader in the dental supply industry with 50 years of service and an excellent reputation in the Canadian market. We are a Canadian privately owned business with 11 locations across the country, and a dedicated team of over 600 people. Come join our growing organization! **Your new role** As the Branch Manager, you...

  • Branch Manager

    1 week ago

    London, Canada AIM Kenny U-Pull Full time

    Company Description **Kenny U-Pull **takes pride in giving used vehicles a second life. Our 25 auto recycling yards across Eastern Canada and USA are backed by 400+ employees, all passionate about the revalorization of used cars and the desire for a greener environment for future generations. Since 2008, we have recycled over 1 million vehicles and...

  • Branch Manager

    2 weeks ago

    London, Canada Graybar Energy Ltd. Full time

    Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. Graybar Canada is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and...

  • Branch Manager

    6 days ago

    London, Canada GUS Full time

    **Position**: Branch Manager - Greater London Area** **Schedule**: Full-time Work Location: - Supreme Restoration Services Inc., Greater London Area - On-site presence at assigned projects and operational locations We’re looking for another trusted member to join our growing team as we expand into the Greater London Area. At GUS, “Count on us, Count...

  • Branch Operations Manager

    2 weeks ago

    London, Canada C.E Technology Solutions Ltd. Full time

    **Job Title**: Branch Operations Manager - London, Ontario **Company**: C.E. Technology Solutions Ltd. **Location**: London, ON **Employment Type**: Full-Time **Compensation**: Starting At $25-$35 Per Hour Based On Experience + Commission for New Business Development **About Us**: C.E. Technology Solutions Ltd. is a fast-growing, locally owned company...

  • Branch Supervisor

    4 days ago

    London, Canada Marks Supply Inc Full time

    **Position Description**:Branch Supervisor **Reports To**: Branch Manager **Direct Reports**:Warehouse - Shipper/Receiver Inside/Counter Sales **Primary Objectives**: - Supervise branch staff, with the exception of Outside Sales personnel, maintaining strong and positive internal relationships - Work to resolve employee concerns quickly and in strict...

  • Branch Administrator

    3 hours ago

    London, Canada Mitten Building Products Full time

    Job Description - Branch Office Administrator **GENERAL RESPONSIBILITY** Reporting to the Branch Manager, the incumbent is responsible for managing the daily activities and office services of the branch including, order desk, accounting functions, etc. **DIRECT REPORTS** This position has 1 - 5 direct reports depending on the size of the branch. Direct...

  • Branch Manager Trainee

    2 weeks ago

    London, Canada Scotiabank Full time

    Requisition ID: 148526 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Branch Manager, you will assume responsibility for the overall success of the branch by working to meet financial objectives related to the profitable growth and retention of the branch’s personal and business portfolio. **Is...

  • Assistant Branch Manager

    2 weeks ago

    London, Canada BMO Financial Group Full time

    101 Fanshawe Park Rd E, Unit 3 London Ontario,N5X 3V9 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives....

  • Branch Supervisor

    3 hours ago

    London, Canada White Cap Supply Canada Full time

    _**What We Offer**:_ - _Comprehensive Benefits Packages starting on your first day of employment!_ - _RRSP Matching Plan_ - _Competitive Salary._ - _Career Growth Opportunities and Internal Learning Centre._ - _Wellness Programs & Tuition Reimbursement._ - _and MORE!_ - A position at White Cap Canada (Formally Brafasco/Brock White/National Concrete...