Front Desk Agent

2 weeks ago

Calgary, Canada Hotel Arts Group Full time

The Hotel Arts Group is currently seeking energetic and passionate guest service professionals to join our **Front Office Team at Hotel Arts Kensington**

Members of our **Front Office Team** can look forward to performing the following tasks:

- Attend to all concerns of the guest proactively and professionally.
- Ensure the satisfaction of all guests with a consistent positive attitude.
- Review all guest reservations to ensure accuracy.
- Ensure rates and account folios are set up and managed correctly.
- Communicate key information to appropriate departments and colleagues.
- Ensure special requests by guests are completed in a timely manner.
- Maintain and balance a cash float during each shift.
- Provide services to guests including check in/out, telephone inquiries, luggage, handling, and taking reservations.
- Provide guests with the information they require. Answer questions pertaining to events/activities and provide directions regarding their destination.
- Perform other assigned comparable or transient duties that are within the domain of knowledge and skills required by the position description.

**Job Requirements**:

- Previous hotel experience is preferred but not essential
- Excellent verbal and written communication skills
- Passionate about guest service
- Able to work mornings, evenings, weekends, and holidays.
- Preference to those with availability for rotational and or/ overnight shifts.
- Criminal background check may be required

**Applicants who do not already have legal permission to work in Canada will not be considered.**

**Hotel Arts Group is an Equal Opportunity Employer.**

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