Dispatcher - Delta 8 Months Contract

5 days ago


Delta, Canada Trail Appliances Ltd. Full time

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers

**Our core values**:
Integrity - We do what’s right, even when no one is looking.

Improvement - We do it well. Then we do it better.

Caring - We put ourselves in others’ shoes.

Authenticity - We like people, not pretense.

Determination - We kick down walls.

**We have everything we need to inspire our customers. Except you.**

Reporting to the Delivery Manager, the Dispatcher is responsible for the assignments of trucks and routes, generate delivery reports, and serves as a point of contact for the Delivery Team, Logistics Team, vendors and other relevant departments.

**Compensation**: $27-29/hourly

**As a Dispatcher you will**:

- Develop delivery routes and maintain contact with drivers throughout the day as needed.
- Collaborate with management to modify daily routes to accommodate the needs of customers.
- Act as a communication liaison by answering incoming phone calls from drivers on the road and vendors.
- Demonstrate ownership for maintaining order capacity, including third-party requirements.
- Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
- Maintain constant contact with delivery teams to ensure deliveries are going as planned.
- Work proactively with associated departments, suppliers, and servicers to resolve issues on time.
- Have basic knowledge of Trail’s Delivery process and troubleshoot delivery issues with support from Delivery Supervisors.

**To be successful in this role you have**:

- A minimum of 1 year of experience in a dispatching environment.
- Excellent communication skills and the ability to remain calm and composed in a fast-paced work environment.
- The ability to multitask as well as take the appropriate action with mínimal supervision.
- Ability to deal with customer service issues professionally and efficiently.
- Strong organization and time management abilities.
- The ability to deal with complex situations where information is difficult to obtain.
- Comfortable prioritizing a busy workload, and think both independently and in a team setting.
- Sound knowledge of Microsoft Office, including Word, Excel, and Outlook.
- Must be able to work a flexible schedule that includes weekends and some holidays.
- Strong knowledge of the roadways throughout the immediate area.
- Delivery management software knowledge/experience.

**Work Environment**:

- Office
- Loading Dock
- MUST be open to mornings/evenings/weekends/split weeks
- Team environment
- This position is for Monday, Tuesday, Thursday, Friday, and Saturday shifts

**Why join Trail?**:

- Generous employee discounts
- Employee Recognition Program
- Professional Development Programs
- Career Progression
- Company events

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?



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