Bilingual Member Administrator, Group Benefits

1 week ago

Montréal, Canada Manulife Full time

As a Bilingual Member Administrator (French/English), you’ll play a key role in delivering exceptional service to our Group Benefits clients by managing eligibility processes and supporting plan member related inquiries. This role is central to ensuring a seamless customer experience and contributes directly to our mission of providing world-class benefits administration. You’ll thrive in a dynamic, fast-paced environment where innovation and continuous improvement are encouraged.

**Position Responsibilities**:

- Manage day-to-day eligibility administration including terminations, changes, and retirements
- Process member updates and inquiries using benefits administration tools
- Investigate and resolve eligibility issues, identifying root causes and preventive solutions
- Collaborate with internal teams and call centre representatives to resolve client requests
- Ensure timely and accurate responses to client and member inquiries in both French and English

**Required Qualifications**:

- Minimum 3 years of experience in customer service or benefits administration
- **Bilingual (French & English) is required**:

- Proven ability to manage multiple priorities in a fast-paced environment
- High school diploma or equivalent (post-secondary education an asset)

**Preferred Qualifications**:

- Experience with benefits administration software and tools
- Demonstrated ability to troubleshoot and resolve complex issue
- Strong analytical and problem-solving skills
- Ability to adapt to change and drive continuous improvement
- Collaborative and approachable team player with a customer-first mindset

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**#LI-HYBRID**

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Referenced Salary Location**

Montreal, Quebec

**Working Arrangement**

Hybrid

**Salary range is expected to be between**

$40,425.00 CAD - $67,375.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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