IT Support Professional

1 week ago


Pickering, Canada Trench Full time

Pickering, Ontario, Canada
|
req1373

- Posted on: 9/29/2025

IT Support Professional

On-site | Full time | Senior (5+ years)

**About us**

In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance. But we are more than just a company. We are a force for change, committed to advancing the energy sector through cutting-edge technology and sustainable practices. We genuinely care about continuous improvement, and our dynamic workplace values attention to detail and adaptability, fostering a culture of equality, diversity, and inclusion where everyone is respected and truly valued.

Your Tasks:

- Troubleshoot and resolve issues related to:

- Network connectivity (LAN/WAN/Wi-Fi)
- Data center infrastructure
- Client computing (Windows 10, mobile devices)
- Microsoft 365 tools (Outlook, Teams, Point, OneDrive)
- Manage and escalate tickets using Jira Service Management.
- Assist in onboarding/offboarding users, including hardware setup and account provisioning.
- Maintain documentation for IT procedures and troubleshooting guides.
- Collaborate with other IT team members on projects and system upgrades.

**Requirements**:

- 5+ years of experience in IT support or helpdesk roles.
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
- Experience with data center operations and server environments.
- Proficiency in Microsoft 365 and Windows OS.
- Familiarity with IT support in a manufacturing environment
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple priorities.
- Experience with ITIL practices and ticketing systems (e.g., ServiceNow, Jira).
- Exposure to virtualization technologies (VMware, Hyper-V).
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate are considered an asset.
- Programming skills are considered an asset (Python, C#, html, etc.).
- Excellent written and verbal communication skills.

We offer:

- The opportunity to gain practical experience in the field of optical current measurement technology and sustainable energy transmission in an innovative company
- You will work in a motivated team on forward-looking projects and gain insights into the latest technologies
- Support from experienced professionals in handling the latest measurement technology

**Our Commitment



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