Service Desk Analyst
20 hours ago
Service Desk AnalystJob DescriptionWBM is looking for a customer service professional to join our Service Desk team in the role of Service Desk Analyst.As a Service Desk Analyst, you provide level 1 technical support with a goal to provide a great customer experience in a multi-channel environment through telephone, email, chat and online requests. You provide world class support our client community using remote systems and tools and work in collaboration with our clients and their specialized 2nd and 3rd level technical teams.In this role, you can be involved in the entire lifecycle of incidents and service requests from receipt, detection, and discovery to resolution and closure. You are often the first point of contact to perform high level triage and diagnostics, assess problems, and troubleshoot. This is a fast-paced team focused on customer service, outstanding communication, quality, and knowledge management.Depending on your skills and experience, you will join our team as either a level 1, level 2 or level 3 analyst and have the opportunity for skills development and career advancement on our rapidly growing team.Key Qualifications:The successful candidate will possess the following key skills and experience:Excellent customer service skills with a friendly and curious approach to problem solving.Strong communication skills, including both verbal and written communications.Service desk experience providing level 1 technical support, including triage and troubleshooting.Must be able to work shift rotations including daytime shifts, afternoon shifts, weekends and split shifts if required.Experience with Active Directory including creation of ID’s, removal of accounts, and assigning folder permissions, applicationShare : Join our team and write your own story.
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Service Desk Analyst
7 days ago
Calgary, Canada S.I. Systems ULC Full time**Service Desk Analyst** The role of Service Desk Analyst is a cornerstone of the IT team and reports directly to the IT Manager. As a member of the IT Service Desk team, you are the first point of contact with the IT department for the business. You should have strong technical skills, the professionalism and initiative to get problems resolved quickly,...
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Service Desk Analyst
5 days ago
Calgary, Canada Long View Systems Full time**Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...
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Service Desk Analyst
1 week ago
Toronto, Edmonton, Calgary, Vancouver, Canada Aecon Concessions Full timeLocation: Toronto, ON Canada; Edmonton, AB Canada; Calgary, AB Canada; Vancouver, British Columbia CanadaOperating Sector: Information ServicesPosition Title: Service Desk AnalystAt Aecon, you can count on: Safety Always. Our number one core value. If we can’t do it safely, we don’t do it at all.Integrity. We lead by example, with humility and...
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Service Desk Analyst
5 days ago
Calgary, Canada ESW IT Business Advisors Full time**About ESW - IT Business Advisors** ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven...
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Global Service Desk
2 weeks ago
Calgary, Canada Long View Systems Full timeJoin to apply for the Global Service Desk (GSD) Analyst role at Long View Systems. Long View offers a culture that values integrity, competence, value, and fun. Our team collaborates to deliver excellent technology services worldwide and consistently receives positive employee feedback. Responsibilities Submit fully documented customer issues into a ticket...
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Global Service Desk
3 weeks ago
Calgary, Canada Long View Systems Corporation Full timeOverview Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...
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Global Service Desk
2 weeks ago
Calgary, Canada Long View Systems Corporation Full timeOverviewLong View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View,...
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Service Desk Analyst
1 week ago
Calgary, Canada Quorum Business Solutions Full time**Service Desk Analyst** **Location: Calgary, Alberta, Canada** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation. Quorum Software is the world's...
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Global Service Desk Analyst
3 weeks ago
Calgary, Canada Long View Systems Full timeGlobal Service Desk Analyst - Spanish Bilingual Overnight Join to apply for the Global Service Desk Analyst - Spanish Bilingual Overnight role at Long View Systems. Get AI-powered advice on this job and more exclusive features. Long View. A career that helps you get more out of life.We don’t just say it, we prove it. Every day. We’re proud of our...
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IT Service Desk Analyst Level 1
1 week ago
Calgary, Canada Lux Windows and Glass Ltd Full time**IT Service Desk Analyst Level 1** **Role Description** You are a customer service and technical troubleshooting star! **Expectations** - Provide excellent customer experience. - Above average ability to troubleshoot & resolve technical issues in a professional and timely manner. - Effectively communicate with Lux users and Collaborate across all levels...
