Service Desk Analyst
1 week ago
Service Desk AnalystJob DescriptionWBM is looking for a customer service professional to join our Service Desk team in the role of Service Desk Analyst.As a Service Desk Analyst, you provide level 1 technical support with a goal to provide a great customer experience in a multi-channel environment through telephone, email, chat and online requests. You provide world class support our client community using remote systems and tools and work in collaboration with our clients and their specialized 2nd and 3rd level technical teams.In this role, you can be involved in the entire lifecycle of incidents and service requests from receipt, detection, and discovery to resolution and closure. You are often the first point of contact to perform high level triage and diagnostics, assess problems, and troubleshoot. This is a fast-paced team focused on customer service, outstanding communication, quality, and knowledge management.Depending on your skills and experience, you will join our team as either a level 1, level 2 or level 3 analyst and have the opportunity for skills development and career advancement on our rapidly growing team.Key Qualifications:The successful candidate will possess the following key skills and experience:Excellent customer service skills with a friendly and curious approach to problem solving.Strong communication skills, including both verbal and written communications.Service desk experience providing level 1 technical support, including triage and troubleshooting.Must be able to work shift rotations including daytime shifts, afternoon shifts, weekends and split shifts if required.Experience with Active Directory including creation of ID’s, removal of accounts, and assigning folder permissions, applicationShare : Join our team and write your own story.
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Analyst- Service Desk
2 days ago
Winnipeg, Canada Western Financial Group Full time**We are one of Canada’s Top Employer, Join Us** Are you an experienced Service Desk Analyst looking for your next great role? **Service Desk Analyst** Reporting to the Team Lead, User Experience, the Service Desk Analyst will be responsible for providing front line support to internal clients by responding to all service requests (hardware and...
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Service Desk Analyst
5 days ago
Winnipeg, Manitoba, Canada WBM Technologies Full timeJob DescriptionWBM is looking for a customer service professional to join our Service Desk team in the role of Service Desk Analyst.As a Service Desk Analyst, you provide level 1 technical support with a goal to provide a great customer experience in a multi-channel environment through telephone, email, chat and online requests. You provide world class...
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Service Desk Analyst
6 days ago
Winnipeg, Canada Exchange Technology Services Full timeA fast-growing Winnipeg TSP firm, supporting companies across several industries. We provide support to more than 3,500 users, 300+ servers, and 250+ network devices in local and remote offices. We provide a wide range of Managed IT, Cyber Security, Project Management, Business Intelligence, and Telecommunications services across Canada, Nunavut, and the...
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Help Desk Analyst
4 days ago
Winnipeg, Canada St.Amant Full time**About Us** St.Amant is a non-profit organization, offering programs & services throughout Manitoba which support over 1600 children and adults with developmental disabilities and autism, and their families. We are committed to delivering person and family centered supports through individualized programs and services. St.Amant is guided by its core values...
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Service Desk Analyst
22 hours ago
Winnipeg, Canada University of Manitoba Full timeThe University of Manitoba is a driving force of innovation, discovery and advancement. Our momentum is propelled by our campus community - UM faculty, staff and students whose determination and curiosity shape our world for the better. Our teaching, learning and work environment is uniquely strengthened and enriched by Indigenous perspectives. With two main...
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Info Systems Programmer I + Service Desk Analyst
2 weeks ago
Winnipeg, Canada City of Winnipeg Full timeA municipal employer in Winnipeg seeks a Service Desk Analyst to provide technical support within the ITSD Service Portfolio. The role involves managing incidents, performing technical support tasks, and maintaining documentation. Required qualifications include a degree or diploma in IT, with 3+ years in Service Desk operations, and proficiency in Microsoft...
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Info Systems Programmer I + Service Desk Analyst
2 weeks ago
Winnipeg, Canada City of Winnipeg Full timeA municipal employer in Winnipeg seeks a Service Desk Analyst to provide technical support within the ITSD Service Portfolio. The role involves managing incidents, performing technical support tasks, and maintaining documentation. Required qualifications include a degree or diploma in IT, with 3+ years in Service Desk operations, and proficiency in Microsoft...
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IT Service Desk
3 weeks ago
Winnipeg, Canada City of Winnipeg Full timeA regional government agency in Winnipeg is seeking a Service Desk Analyst to provide IT support to staff and manage incidents related to various systems. The ideal candidate will have a degree in Computer Science or equivalent experience, and at least three years in service desk operations. The role includes responsibilities for technical support, incident...
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IT Service Desk
3 weeks ago
Winnipeg, Canada City of Winnipeg Full timeA regional government agency in Winnipeg is seeking a Service Desk Analyst to provide IT support to staff and manage incidents related to various systems. The ideal candidate will have a degree in Computer Science or equivalent experience, and at least three years in service desk operations. The role includes responsibilities for technical support, incident...
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Information Systems Programmer I
3 weeks ago
Winnipeg, Canada City of Winnipeg Full timeInformation Systems Programmer I - Service Desk Analyst Department: Winnipeg Police Service Designated Work Location: 245 Smith Street, On Site Position Type: Permanent, Full Time Hours of Work: Monday to Friday, 08:00-16:00 Salary: $2,986.87 to $3,800.13 bi-weekly Employee Group: Winnipeg Police Association (WPA) Posting No: Closing Date: Friday, January...
