Service Desk Analyst

1 week ago

Calgary, Canada Long View Systems Full time

**Long View. A career that helps you get more out of life.
***
**A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 92% of Long View team members rated Long View as a good or great place to work

**Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values growth and development?**

We are looking for a professional and eager **Service Desk Analyst **for our Managed IT Services team located in **Calgary** You will have a direct impact on Long View's success through service delivery excellence, while working with a diverse team supporting the client on-site. You will provide tier I support for all IT and communications systems used by our client.

**A Day in the Life**:

- Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
- Dispatch an incident to the appropriate tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
- Understand and assist with all internal and external escalations
- Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery**What You Bring**:

- 1+ year(s) of technical support experience
- Able to work independently.
- Proven ability to troubleshoot and resolve technical and procedural issues
- Experience supporting and working with Microsoft Office and/or Microsoft 365
- Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
- Established rapport among peers and colleagues
- Proven ability to provide superior customer service both on and off of the phone as well as in person
- Ability and willingness to work early mornings, evenings, and/or weekends depending on business needs

**What Makes You Extra Awesome**:

- ITIL Incident Management understanding
- A+ Certification

**Why Work at Long View**:

- **
Great people and culture**:

- **
Career growth **- Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- **
Interesting work **- Be part of exciting projects while accessing all the latest technologies

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