Shelter and Enhanced Service Supervisors

Bring your skills to an organization that helps break the cycle of homelessness
Finish each day knowing that you've made a difference in the lives of others
Enjoy an attractive salary and an excellent benefits package
About Homes First

Based in Toronto, Homes First has been providing supportive housing and shelter for over 35 years with a focus on the chronically homeless, people with complex mental health and addictions issues, and seniors. We operate from a harm reduction and client-centered approach.

Homes First is a rapidly growing organization and we need hardworking people to join us at our shelters and respites to provide services to those people with the fewest housing options.

For more information please visit our website.

About the Opportunity

Currently, Homes First is looking for dedicated Shelter Supervisors and Enhanced Services Supervisors to join our team in Toronto, Ontario on a full-time basis. There are a variety of shifts, including days, afternoons, and overnights, with the requirement to work one weekend day a week.

More specifically, your responsibilities will include:
Supervise a unionized workforce within the context of the Collective Agreement
Provide case management expertise and support to Shelter Staff
Provide brief crisis counseling, information, and referrals for applicants who cannot be placed immediately
Develop and implement programs focused on the optimization and continuous improvement of the performances and practices
Supervision and caseload management across case workers, including coordinating regular case conferencing
Quality assurance, reporting, and records oversight
Oversee staff in developing individualized case plans with designated participants and help participants achieve their goals
Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, performance reviews, etc.
Implement and maintain a system for collecting relevant statistics needed for evaluation reports and funding proposals
Manage city-operated database, case management system, and billing system
Ensure effective communications with other departments within Homes First Society as well as with external agencies
Prioritize and assign shift responsibilities and duties to team members
Ensure that all documentation is completed to agency standards
Be able to fulfill any element of the Shelter Staff job description on an as-needed basis
Be willing and able to carry a 24-hour emergency pager on rotation
More About You

In order to qualify for this role, you will have a minimum of 2 years of experience working with people who are homeless, under-housed, and dealing with addictions and mental illness, and post-secondary education in a related field or equivalent experience.

The following skills and qualifications are essential to this role:
Demonstrated experience performing assessment, advocacy, referral, and case management functions, with the ability to effectively prioritize work in a fast-paced environment
Ability to work effectively in a collaborative team environment
Excellent communication, organization, and time management skills
Knowledge of relevant laws, standards, and guidelines, including the Ontario Landlord and Tenant Board
Knowledge of resources and services available in the community
Excellent interpersonal, conflict resolution, and organization skills
Supervisory experience in a unionized setting is an asset
Certificate of Completion of Homelessness Learning Hub's Harm Reduction for the Homelessness Sector is considered an asset
Certificates in First Aid, CPR, Crisis Prevention and Intervention are assets

Please note that this role requires the ability to lift 20 pounds, as well as the ability to provide or conduct a criminal record check. For the safety and well-being of our clients and employees, we require proof of COVID-19 vaccination before commencing employment. Accommodations will be made for those exempt from the COVID-19 vaccination, based on grounds protected by relevant human rights law.

About the Benefits

In appreciation of your hard work and dedication, you can expect to be rewarded with an attractive salary based on skills and experience.

On top of joining a positive unionized environment, you can also look forward to receiving fantastic benefits, including:
Health and dental benefits
Pension of 8% - employee contribution of 1.9% and employer contribution of 6.1%
Two weeks vacation on joining that increases by a week after a year
Three weeks of sick days per year
One week of personal time per year
Huge amounts of training offered - we have two offsite training days a year with both breakfast and lunch provided
Opportunities for career progression - the growing homelessness crisis requires us to grow too, and we prefer to promote from within

Upon joining Homes First, you will be welcomed into a supportive and inclusive team. We greatly value the contributions of all our team members and are committed to providi