Service Coordinator, 24/7 Shelter

OverviewService Coordinator, 24/7 Shelter – YWCA Hamilton, Hamilton, ONHours: Part Time 15-29 hours/week; Schedule: Rotating; Contract Start Date: TBD; Contract End Date: December 31, 2025; Vacancies: 3 Part Time, 2 Relief. Relief: 0-1 hours/week not guaranteed.Responsibilities Works with women to identify and support their personal goals and objectives; Liaises with community partners including Emergency Services, Housing Providers, Housing First Programs, and hospitals; Conducts initial assessments for the woman accessing services; Provides crisis intervention and counselling support; Works with Supervisor to provide a range of social work supports including goal setting, developing safety plans related to violence, addictions and/or mental health, crisis intervention, counselling support and advocacy; Offers referrals and assists clients in navigating services and housing in the community; Advocates on behalf of women; Provides daily programming; Data collection of outputs, outcomes, attendance and record keeping; Maintains a high level of confidentiality when working with sensitive and personal client information; Prepares program and cleans areas used for the program; Cleans biohazardous fluids as required; Performs general housekeeping duties including but not limited to completing laundry; Works safely, reports all workplace hazards and follows all YWCA Hamilton Health and Safety policies and procedures; Familiar with, and adheres to the Occupational Health & Safety Act (OHSA), Workplace Safety Insurance Board Act (WSIB), Human Rights and Employment Standards Act (ESA); Participates in annual Health & Safety training provided by the YWCA; Attends and participates in staff/team meetings; Ensures compliance with YWCA Hamilton policies and procedures; Supports the YWCA Hamilton mission, vision and values; Performs other duties as required.Working conditions Full-time is 37.5 hours per week; part-time is 15-29 hours per week; Work schedule includes days, evenings, overnight, early mornings and weekends; Often works in high-conflict situations requiring resolution and safety planning for clients and staff.Qualifications Must have post-secondary education in Social Work/Social Services or related field or equivalent; Committed to advocating for and supporting women and gender expansive communities within a harm reduction, sex work positive approach; Experience working with marginalized women, including experiences with trauma, mental health, health and substance use challenges; Proven experience in crisis management and de-escalation techniques; Knowledge of social housing and shelter system in Hamilton; Experience working in a diverse community or setting; Ability to bring a feminist, anti-racist/anti-oppressive perspective to work; Excellent verbal and written communication skills; Good knowledge of community resources; Ability to work from a trauma-informed practice; Ability to work a schedule which includes days, early mornings, afternoons, evenings, overnights and weekends based on program needs; Must provide a current Vulnerable Sector Police Check or willingness to obtain at own cost; Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost; Bilingual English/French or other languages an asset.As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.Please Note: Personal information collected during the recruitment process will only be used for employment opportunities and in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted. Please visit our careers page to see more job opportunities.Job Details Seniority level: Entry level Employment type: Contract Job function: Public Relations, Other, and Customer Service Industries: Non-profit Organizations and Individual and Family Services #J-18808-Ljbffr