Manager, Specialty Sales

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Manager, Specialty Sales, has the overall responsibility for increasing Air Canada's market share and profitability with travel agencies, tour operators and other leisure market partners across Canada. The Manager, Specialty Sales will be responsible for planning, establishing, and implementing strategic sales strategies, customer engagement, goals, and key performance indicators that support Air Canada's business objectives and revenue targets. The Manager, Specialty Sales will also ensure alignment with the overall objectives of the Global Sales branch of Air Canada. **Responsibilities**: - Manage a defined group of agency accounts and trade relationships; responsible for developing and strengthening relationship with assigned accounts. - Conduct regular product and sales presentations to promote Air Canada; update, foster, and grow business relationships as the primary interface between the leisure agencies and Air Canada - Effectively manage the sales account’s overall revenue performance and profitability and cost of sales acquisition; establish priorities, implement revenue strategies, and follow-up on results. - Create account objectives that focuses on revenue retention, market share improvement, and incremental growth - Resolve client questions and issues related to Air Canada; provide first-response solutions to accounts - Liaise with internal departments and branches to support corporate objectives; efficiently communicate market / account feedback to appropriate stakeholders and work cross-functionally to develop solutions - Collaborate and work with JV partners to grow JV presence and revenue expansion - Interpret & analyze internal reports to identify areas of opportunity - Conduct regular account performance reviews and identify areas of client underperformance to implement corrective measures - Manage assigned account/agency clients to target and Incentive Commission Plan - Monitor, analyze and report on competitive industry activity and information - Develop and implement comprehensive sales strategies to maximize leisure travel bookings, including identifying target markets, pricing strategies, and promotional campaigns. - Monitor market trends, competitor activity, and customer behavior to identify new sales opportunities and adjust sales strategies accordingly. - Proactively prospect for new leisure travel clients through networking, cold calling, attending trade shows, and participating in industry events. - Track sales performance against targets, prepare detailed sales reports, and provide insights to management to inform decision-making. - Provide representation at trade events as required **Qualifications** - At least 5 years work experience in client-facing Account Management or Business Development roles - Bachelor’s degree in an appropriate field and/or a minimum of five (5) years of pertinent experience in a "client revenue management" environment - Proven track record of success in sales, particularly within the travel industry, with a focus on leisure travel. - Strong interpersonal, communication and presentation skills to build strong rapport with clients. - Strong negotiation, leadership and decision-making skills. - Ability to build strong relationships with both internal and external customers - Exceptional planning and organizational skills - Ability to analyze sales data, identify trends, and make data-driven decisions to optimize sales strategies. **Working Conditions**: Environmental - Workspace is open to the public - Role requires frequent travel for customer meetings to sometimes unknown / unfamiliar locations and at times, may be faced with variable/unpredictable weather conditions while on the road Psychological - Non-standard or variable hours based on the demands of the job - Exposure to people who are upset, unpleasant, impatient, angry, or unpredictable. - Tight deadlines or fast-paced work - Work activities or decisions are conducted publicly and/or are open to public scrutiny. Travel requirement - Frequent travel including overnight travel (10% - 15%) **Conditions of Employment**: **Linguistic Requirements** **Diversity and Inclusion** Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.