Inside Sales Representative

**Rinnai: Creating a Healthier Way of Living**

Rinnai, the number-one selling brand of tankless gas water heaters in North America, is looking for a Territory Sales Manager with a track record of selling technical products and solutions and a passion for winning. Join us on our mission to creating a healthier way of living in North America. Rinnai America is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water. We aim to do this by a commitment to our team members, with a strong, company culture and a practice of giving back to our communities.

**ROLE**: Under moderate to high supervision, the Inside Sales Representative(ISR) provides direct sales support for two field sales regions in the ongoing development of existing and prospective Rinnai customers. This includes project and quotation follow-up as well as overall direct sales responsibility for established and target customers in assigned markets. In addition, the ISR will assist the field sales team by providing internal, proactive support in the execution of sales promotions and marketing campaigns.

**ESSENTIAL RESPONSIBILITIES**:

- Drives sales results through specific established and target accounts as assigned by each region
- Prepares and presents sales proposals, merchandising, marketing and promotional programs to key accounts within assigned markets
- Provides account base with superior customer service and maintains regular sales call schedule for assigned accounts
- Develops and maintains positive relationships to support wholesale, contractor, Corporate Accounts, and builder market activity with Territory Sales Managers, Business Development Managers, and Regional Sales Directors
- Conducts Pre and Post Sale follow up on project quotes (call customer to ensure project projected start date, review specifications, understand product needs, establish job timelines, and make alternative recommendations) in coordination with Rinnai field sales associates
- Develops and maintains positive relationships with customers at all levels, including the plumbing wholesalers and contractors, by demonstrating a customer focus based on integrity and trust
- Ability to learn and navigate Sugar CRM, Nintex Workflow, Syteline, Salsify, Rinnai Portal and all other relevant systems

**SUCCESS PROFILE COMPETENCIES**:
These competencies are required skills for an Inside Sales Representative:

- Customer Focus
- Interpersonal Savvy
- Planning
- Informing
- Functional/ Technical Skills
- Action Oriented
- Presentation Skills

**QUALIFICATIONS**:

- Bachelor’s degree from four-year College or University, and/or 1-2 years of sales experience preferred
- Excellent interpersonal skills with the ability to communicate and maintain positive relationships with all Internal and External customers
- Ability to work non-standard hours and travel (10%)
- Must be flexible to maximize business opportunities as they arise
- Listening skills, communication skills, energy, enthusiasm and endurance
- Ability to relocate after 2-year development program as promotion opportunities become available

**BENEFITS**:

- Medical, Dental, and Vision
- Flexible Spending Account (FSA) options for Medical and Dependent Care
- Paid Time Off (PTO), Floating Holidays (FH)
- Paid Holidays
- 401(k) Plan with Company Match
- Company Paid Life Insurance
- Voluntary Life Insurance
- Short
- and Long-Term Disability
- Professional Development
- Tuition Reimbursement
- Annual incentive plan (AIP)
- Referral Bonuses
- Paid Volunteer Community Service Day
- Tobacco and Drug-Free Campuses