Collision Center Manager

Collision Centre Manager - Job Description

**Title: Body Shop Manager**

**Reports To: Dealership Principal**

**Location**:
The Body Shop Manager is responsible and accountable for effectively guiding the collision repair and customer service teams to generate high quality repairs and a high level of customer satisfaction. The Body Shop Manager will lead the day to day work activities the shop and establish processes to ensure high standards of quality and productivity are met as well as meeting established deadlines. Achieves an agreed upon profit while maintaining customer satisfaction while containing expenses.

Core Competencies
- Time Management
- Creative and Innovative Thinking
- Development and Continual Learning
- Problem Solving
- Accountability and Dependability
- Research and Analysis
- Decision Making and Judgement
- Operating Equipment
- Providing Consultation
- Ethics and Integrity
- Planning and Organizing
- Mathematical Reasoning
- Enforcing Laws, Rules and Regulations
- Mediating and Negotiating
- Coaching and Mentoring
- Communication
- Energy and Stress Management
- Team Work

Job Duties
- Lead an established team of professionals in a Customer/Employee Satisfaction Driven environment to accomplish departmental goals.
- Establish an annual operating budget to meet goals as established with supervisor.
- Manage the operating budget for the body shop.
- Ensure that every employee is focused on providing exceptional customer service.
- Hold daily Production Meetings with all members of the Technical team.
- Supervise parts procurement and supplement process.
- Monitor sublets and production scheduling.
- Monitor several key indicators, including daily production statistics and regional benchmarks in order to achieve productivity projections and meet our customer's expectations.
- Ensure all tools and equipment are used safely and accurately.
- Respond to safety concerns immediately.
- Follow industry standards in completing insurance forms, completing estimates and making additional recommendations.
- Obtain approvals as required to ensure prompt payment from insurance customers and retail customers.
- Other related duties as required.

**Requirements**:

- High school or college automotive body repair diploma.
- 3-5 years experience in shop management or senior industry experience
- A complete understanding of the day to day collision repair duties including estimating, production scheduling and meeting deadlines
- Familiarity with insurance repair procedures and guidelines
- Solid MCE (Mitchell Cloud Estimating), Mitchell and Audatex skills
- Icar Training considered an Asset
- Red Seal certification preferred.
- Possess a valid drivers' license.
- Ability to work independently in a busy environment.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

Working Conditions
- Physical ability to lift up to 80 lbs.
- Travel to off-site locations may be required.
- Safety equipment will be required, e.g. steel-toed safety boots, safety glasses/goggles, etc.
- Overtime as required.
- Hazards associated with the trade.
- Exposure to loud noises.
- Work both indoors and outdoors.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Automobile allowance
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- auto body repair: 1 year (preferred)

Licence/Certification:

- Red Seal license (preferred)

Work Location: In person

Expected start date: 2024-12-02