Night Shift Front Desk Agent

3 days ago

Whistler, Canada Gibbons Whistler Full time

**Night Owl with a Passion for Hospitality? Join Our Front Desk Dream Team**

**Who We Are**

At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.

Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

**The Opportunity**
The Adara Hotel is seeking a dedicated and service-focused **Night Shift Front Desk Agent** to join our boutique team in the heart of Whistler Village. As the friendly face of the hotel during overnight hours, you’ll play a key role in ensuring guests have a safe, comfortable, and seamless experience. If you’re a night owl with a passion for hospitality and a calm, capable presence, this could be the perfect fit.

**Wage and Perks of the Job**
- $22.50 - $23.50 hourly wage based on experience
- 50% off food & beverage at all Gibbons venues
- Adventure perks: 20% off The Adventure Group for you and your friends & family
- Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
- Wellness perks: 20% off at The Spa at Whistler and a benefit stipend (for qualifying roles)
- Exclusive partner discounts at local Whistler businesses
- Flexible schedules and a supportive team culture
- Access to community events and staff appreciation nights
- Growth opportunities in Whistler’s most dynamic hospitality group - we’re passionate about promoting from within and supporting your career journey
- Immersive work environment steps from the mountains - we take our core purpose of “Have Fun” very seriously

**What You Bring to the Table**
- Fluent in English with excellent verbal and written communication skills
- Minimum 1 year of experience in front desk, hospitality, or customer service
- Ability to work independently and stay organized during quiet overnight periods
- Strong multitasking and problem-solving abilities
- Professional, calm, and confident under pressure
- Comfortable working night shifts and managing late-night requests
- Experience with a Property Management System (knowledge of MEWS is an asset)

**Your Days Will Look Like**
- Manage front desk operations during overnight hours, ensuring smooth guest arrivals and departures
- Provide warm, professional service and anticipate guest needs to create memorable stays
- Handle check-ins, check-outs, phone calls, and reservations accurately and efficiently
- Prepare room keys, reports, and arrival details for the morning shift to ensure seamless transitions
- Maintain a clean, organized, and inviting front desk and lobby area
- Respond promptly to guest inquiries, requests, and any overnight concerns
- Uphold safety and security standards for the comfort and well-being of all guests and staff

**Ready to Join Us?**
- At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy_

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