Front Desk Agent

2 weeks ago

Whistler, Canada Blackcomb Springs Suites Full time

Front Desk Agents are responsible for providing outstanding service to all our guests throughout their entire stay.

**Job duties of this position include**:
Greeting customers with a warm and engaging smile.
Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date.
Computes bills and assists guests in making payments.
Promptly answers the telephone-using positive and clear communication.
Assisting Housekeeping team with room cleans when required.
Checks on any unresolved departures.
Reviews special requests for incoming arrivals, communicating promptly with Housekeeping any special requests.
Keeps front desk and lobby area tidy.
Observe and report security issues to management immediately.
Remains calm and alert, especially during emergency and/or heavy hotel activity.
Fields guest complaints and inquiries.
Actively engages in the signature training program
Completes daily check lists and clearly communicate through daily pass on with colleagues.
Cover Night Audit shifts when required
Provide property site tours to potential guests with accurate knowledge of property details and services.
Recommend and book activities and restaurants.
- way radios. Must be available to work a flexible schedule including overtime when required.

**Education**: Must have minimum high school diploma or equivalent. Must have excellent verbal, written and computer system skills.

**Experience**: Must have a minimum of 1+ years of experience as a Front Desk Agent. Previous Night Auditor experience preferred.

**Benefits and Perks**:
Permanent positions are full time, hours vary based on business levels.
We offer competitive wages and on going performance reviews so you always know how your performing.
We have a comprehensive group medical plan after 6 months of full time employment.
Discounts at all of our sister properties, in Canmore and Calgary.
Wellness benefits up to $1,200 annually.
Referral bonus where you can ear up to $500 per referral.
Travel allowance if living in Squamish or Pemberton

We provide fully furnished subsidized shared accommodation at only $25 per day. (Pending Availability). These units consist of apartments, condos, and houses with 2-3 bedrooms. All units are equipped with their own bathroom/s, full sized kitchen, and in-suite laundry. All bedrooms and living rooms are fully furnished with the essentials, including free internet and cable. Occupancy in the units is limited to ensure a comfortable living environment. Smaller units have a maximum of 2-3 people with 1 bathroom and the larger units have a maximum of 4-5 people with 2-3 bathrooms.

Clique Hotels & Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

**Salary**: $20.50-$21.25 per hour

**Benefits**:

- Commuter benefits
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Whistler, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- hotel front desk: 1 year (required)

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