Front Desk Agent
2 weeks ago
**Job Summary**
**Responsibilities**
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently, including processing payments and issuing room keys.
- Respond to guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain knowledge of lodge services, local attractions, and events to assist guests effectively.
- Handle phone calls using appropriate phone etiquette, providing information and taking reservations as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold front desk operations by managing inventory of supplies and maintaining cleanliness in the front desk area.
- Assist in administrative tasks such as filing, data entry, and managing guest records.
**Experience**
- Previous experience in customer service or hospitality is preferred.
- Familiarity with front desk operations in a hotel setting is an advantage but not essentail.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Strong interpersonal skills with a focus on delivering excellent guest services.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day
Pay: $23.25 per hour
Expected hours: 32 - 40 per week
**Benefits**:
- Dental care
- On-site parking
- Paid time off
- RRSP match
**Location**:
- Whistler, BC (required)
Work Location: In person
Expected start date: 2025-08-05
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