Student Accounts Specialist

The Student Accounts Specialist (the Specialist) supports the student experience business model for the OTR and Sheridan by providing specific fee information and advisory services for the Student Accounts Office. The incumbent investigates student account history, engages, and provides guidance to potential and current students about fees charged, paid, and refunded on the student account.

Utilizing the Student Information System (SIS) and other student record systems, the incumbent provides a wide range of financial services to students. This includes administering financial and academic policies, providing advice and assistance to applicants, students, and other key internal and external constituencies.

The incumbent is responsible for maintaining financial activities related to the student account. This includes the analysis and processing of incoming student payments from all acceptable payment methods and initial follow up on past due balances as well as ensuring account charges are current and accurate, and issuing student refunds using appropriate channels.

What You’ll be Doing

Provides immediate, accurate, specific advice and guidance to complex issues as related to student college finances, regulations, and processes, after analysis of MCU guidelines, and Sheridan’s Student Information System (SIS), while keeping abreast of ever-changing Fee policies and procedures set by the College and Province.

Supports and coordinates out-going communications to students based on payment timelines via Sheridan communication platforms (i.e., social media channels, Sheridan Central) along with updates to the student fees payment and refund deadlines, payment plans, FAQs student account web pages.

Manages, reviews and actions numerous incoming student inquiries and requests from multiple sources. Serving as contact person for phone, in-person and online inquiries of a financial nature to students, applicants and outside contingents.

Provides specific information about course costs and program fees.

Administers College Policies relating to student fees, refunds and collections and the Province of Ontario Freedom of Information and Protection of Privacy Act.

Responsible for student fees revenues posted to the student account, including tuition, ancillary, departmental and faculty requests.

Analyses incoming student account payments from multiple sources and processes payments, adding student groups, late fees etc. if applicable after evaluation of the student account.

Analyses payment through bank documentation, investigating discrepancies including coordinating with other areas to identify unknown payments.

Manages student refund requests from all areas, verifying accuracy before issuing a refund, closing requests, and sending follow up communication.

Adheres to fee policies and procedures set by the College and Province.

Ensures that the student account daily Cashier Session is balanced, closed and appropriate data is entered accurately.

Analyzes student accounts and investigates and resolves account discrepancies.

Maintains accuracy for a portfolio of student accounts empowering student communications and accurate reporting.

Provides validated data of student debit and credit balances on a regular basis.

Analyzes, issues, and ensures accuracy of student tax receipts.

Develops and delivers training for part-time staff and students hired to work in the Student Accounts office; coordinates the assignment of work to part-time employees based on processing volumes; reviews and corrects completed work with part-time employee(s).

Acts as a back up for the other team members of the Student Accounts department.

Aids in the development of processes and procedures under the Student Accounts department.

Participates in special projects and other duties as assigned.

About You

You have excellent written and oral communication skills.

You are a student/client centered individual with a passion for enhancing the student experience.

You enjoy staying organized can integrate multiple streams of information, prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

3-year Diploma with specialization in business administration, accounting or finance.

Minimum of 3-years Relevant work experience in an Account Receivable environment, including direct customer service experience ( equivalences with education and experience to be considered).

Analytical and problem solving skills.

Demonstrated organizational skills and attention to detail.

Ability to work independently and as part of a team.

Proficient communication skills (interpersonal, oral, written).

Customer service focused.

Who We Are

**For more information, visit**: Why Work at Sheridan

Other Details

**Faculty/Department**: Office of the Registrar

**Campus Location**: Trafalgar (may be assigned activities at any Sheridan campus)

**Work Categorization**: Hybrid | On-site at least 3 days/week

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