Student Information System

Student Information System - Operations Specialist Join to apply for the Student Information System - Operations Specialist role at Sheridan College. What You’ll Be Doing Serving as a primary resource for day-to-day support of the Student Information System (PeopleSoft Campus Solutions). Monitoring system functionality, troubleshooting issues, and coordinating resolutions with IT and vendor teams. Maintaining user access governance, including role requests, permissions changes, and security auditing. Supporting environment management activities such as patches, upgrades, testing, and migration coordination. Working collaboratively with OTR, SOAP, IT, academic departments, and student services to identify operational needs and prioritize enhancements. Establishing and championing service standards, documentation practices, ticket handling workflows, and escalation processes. Developing user guides, training materials, and knowledge-base articles. Training staff and functional end-users to increase self-service capability and comfort with the system. Performing other related duties as required. About You You have a knack for thinking critically about how processes flow and how to build systems. You enjoy balancing many different tasks, staying organized, and like developing processes or systems to keep things running smoothly. You have a highly collaborative spirit and strong interpersonal skills with the ability to work with others to support establishing and achieving collective goals. You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to anti-oppression, equity, and inclusion. The Successful Candidate Will Also Meet The Following Requirements 3-year diploma/degree in Computer Science and formal training in Structured Systems Analysis and relational database technologies. Minimum 5 years’ experience administering, supporting, and developing in a system enterprise environment. (Equivalencies to be considered) Minimum of 2 years PeopleSoft Campus 9.2 experience or comparable Student Information System (i.e. Ellucian/Banner/Colleague) experience that includes administration, configuration, setup and support. Must have experience with SQL. Experience with development tools and utilities, third-party reporting tools, and web technologies. Demonstrated project management and business analysis skills. Who We Are Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2027: Forging the Future (sheridan2027), charts a path towards a new ground‑breaking model of higher education that reshapes post‑secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity, and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community. First Nations peoples have lived on this part of Turtle Island for millennia, stewarding the land, the water and all that contributes to life in this region. Over two centuries ago, the Mississauga people welcomed settlers to this territory, providing sustenance and engaging in trade and commerce. Between 1781 to 1820, eight treaties were signed with the Mississaugas of the Credit First Nation who opened their territory to settlement. Today, Sheridan campuses are located on Treaty 14, also known as the Head of the Lake Purchase of 1806 and Treaty 22 and 23 of 1820. Treaty history is foundational, and it is our collective responsibility to honour the land, as we honour and respect those who have gone before us, those who are here and those who have yet to come. We are grateful for the opportunity to be learning, working and thriving on this land, and we commit to learn the truth and be active in the process of reconciliation. Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti‑racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+. Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact Human Resources. You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable. Sheridan College uses AI‑assisted tools (LinkedIn Hiring Assistant) to generate candidate recommendations. Final screening and hiring decisions are made by people. Other Details Faculty/Department: Office of the Registrar Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus) Work Categorization: Hybrid Position | On‑site at least 3 days/week Reference #: J0725-0901 Employee Group: Support Staff Payband: J Hourly Range: $43.61 - $50.39 Hours/Week: 37.5 Hours: 8:30am – 5:00pm Application Deadline: January 7, 2026 Seniority level Mid‑Senior level Employment type Full-time Job function Education and Training Higher Education #J-18808-Ljbffr