Case Manager

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This position provides case management of the Young Adult Case Management Program (YACMP) participants from entry into the program to release by administering the program’s policies and procedures in compliance with contractual obligations.
- Duties
- Conducts an initial interview with participants prior to their release from aging out to confirm their intended destination upon release and to gather other relevant information about the participants.
- Conducts regular communication with Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations (ERO). Notifications to ERO must be made according to the contract.
- Conducts orientation, assessments and generates a tailored service plan that rigorously defines distinct vulnerabilities and needs and identifies the combination of services, resources, and oversight measures that will serve as an effective framework to ensure successful participation in the program.
- Conducts regular and on-going monitoring of each participant through monthly, bimonthly, or quarterly office visits and monthly telephonic check-ins. Conducts additional check-ins as needed to promote compliance with immigration requirements.
- Develops and maintains accurate and complete case records for all participants from entry to release and in compliance with contractual obligations. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
- Collaborates with organizations that have experience connecting families with local community-based organizations (include medical, mental health, trauma informed care, ethnic community groups, religious organizations, educational resources, and other community-based services).
- Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, Non-Governmental Organizations, churches, and other organizations that might have resources to offer the young adult.
- Coordinates participant transportation to ensure appearance at court hearings and appointments related to their immigration case. Maintain and provide participants with all public transportation options, and how to use public transportation in their area of residence. Assist participants with planning their transportation to required court hearing and other appointments.
- Informs participants of their legal rights, responsibilities, and obligations. Communicates the importance of compliance with ICE Enforcement and Removal Operations (ERO) reporting requirements, immigration court appearance dates, and removal orders.
- Confirm enrollment in school. All school-aged children are required to enroll in and attend school per state requirements. Provide support as needed to ensure enrollment and confirm attendance monthly.
- Maintain court date records. Once hearing is scheduled, notify the participant immediately via phone or office visit based on the service plan. Participant sign or verbally acknowledged the court date. Provide location, time and directions.
- Performs other duties as assigned.
- Job Requirements
- Bachelor’s Degree in Sociology, Psychology, Social Work, Criminal Justice or related field.
- Two (2) years of related experience in a similar position (e.g. knowledge of community resources and counseling/social work practices working with immigrant or foreign-born populations), and have knowledge of program objectives, policies, procedures and requirements conducting a case management program at a local level, preferred.
- Bi-lingual in English and Spanish skills required.
- Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions, and materials. Ability to compose reports.
- Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations.
- Ability to deal tactfully with the public.
- Attention to detail.
- Problem solving ability.
- Ability to deal with multicultural contacts with sensitivity.
- Basic knowledge of immigration laws, regulations and procedures.
- Basic computer skills.
- US citizenship required.
- Must live in the United States three (3) of the last five (5) years. Military and study abroad included.
- Ability to pass a federal background check and obtain a suitability determination.
- Ability to work with computers and the necessary software typically used by the dep