Assistant Store Manager

2 weeks ago

North Vancouver, Canada Live to Play (LTP) Sports Group Full time

**Key Responsibilities**:
This is a hands-on role, expect to be on the floor, in the backroom, and in the weeds with the team day to day.

**Key Responsibilities***:Store Operations**
- Oversee the daily operations of the store from open to close
- Maintain store cleanliness, merchandising standards, and stock levels
- Process and manage online web orders (Lightspeed)
- Handle all escalated customer inquiries and service issues
- Monitor and report on daily sales, inventory, and staff performance
- Troubleshoot and resolve POS or website-related issues as needed

**Team Leadership**
- Manage all staff scheduling, communication, and shift coverage
- Lead weekly staff check-ins and provide ongoing coaching and feedback
- Oversee onboarding, training, and development of new and existing staff
- Ensure staff are set up for success across Sales, Service, and Receiving
- Maintain a positive and inclusive team culture with high morale

**Sales & Promotions**
- Drive daily sales through floor leadership and goal setting
- Support and execute in-store promotions, brand campaigns, and upselling strategies
- Coordinate special orders and ensure timely fulfillment
- Collaborate with outside reps and internal team to plan brand sales and bulk orders

**Inventory & Receiving**
- Oversee incoming shipments and receiving processes
- Coordinate with Service and Sales on stock flow and needs
- Ensure special orders (LTP, OGC, HLC, FOX, etc.) are submitted in a timely manner
- Support floor staff and service team when needed in busy periods

**Communication & Reporting**
- Prepare and send monthly staff newsletter with key updates and store info
- Update website front page and sales content as required
- Report monthly on store performance, sales trends, and team insights
- Work with leadership on price updates, sales planning, and promotions
- Liaise with Store Manager and other stakeholders on monthly goals and profit tracking

**Administrative Tasks**
- Prepare bi-weekly payroll for Sales team, ensuring accuracy in Dayforce
- Manage vacation requests, statutory holiday scheduling, and coverage
- Review sales targets and staff performance metrics weekly and monthly

**Applicant Should Possess**:

- 3-5 years of retail management experience, preferably in the cycling or outdoor industry
- Strong leadership and interpersonal skills
- Proven experience with POS systems (Lightspeed), inventory tools, and basic spreadsheets
- Confident with customer service and handling escalations
- Ability to multitask and remain calm under pressure
- Knowledge of bikes and cycling products is a major plus
- Organized, accountable, and team-driven

**Perks**
- Industry discounts and gear perks
- Supportive, fun team culture
- Growth opportunities with Norco and Live to Play Sports
- Flexible schedule during the off-season

Schedule: Tuesday - Saturday

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

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