Broker Reconciliation Specialist

Company Description

OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a:
**Broker Reconciliation Specialist**

**Job Description**:

- Completes system-generated daily invoicing functions and manually transacts any invoicing where the carrier does not have an automated system.
- Manages all agency bill policies to ensure that payment is collected and documents are issued in a timely manner, facilitating registered cancellations or issuing refunds as required.
- Reconciles company statements with our business management system.
- Maintains a comprehensive log and diary system, reviewing ncontentious issues and makes recommendations to management on a daily basis for staff coaching opportunities.
- Runs monthly reports to identify and correct inaccuracies in the broker management system (BMS) with respect to commissions and inaccurate invoicing.
- Reviews expiry reports to ensure that all policies are renewed in a timely fashion.
- Liaises with all IIS departments with respect to new projects and their effect on the BMS.
- Meets with the finance department monthly regarding aged receivables and discrepancies.
- Reviews all new business downloads and reports errors to management on a daily basis.
- Aids with projects regarding the onboarding and off boarding of business in the BMS.
- Provides quality service while adhering to customer service standards and keeps information confidential to protect operations.
- Manages all third-party financing including setting up quotes, updating contracts, and liasing with First Insurance Funding.
- Calculates and issues all tax receipts.
- Produces in-depth Statements of Account when required to clarify complicated billing-related inquiries.

**Qualifications**:

- A RIBO or AIC license.
- A minimum of three insurance courses, or a commitment to complete, including CIP Principles and Practice, Property 1, and Automobile or equivalent insurance courses.
- A minimum of two years’ experience in personal lines automobile and property insurance.
- Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
- Superior time management, project management and organizational skills to manage competing and changes in priorities.
- Advanced knowledge of a broker management system, specifically interface, reports, and accounts functions, is required.
- Understanding of basic accounting principles and processes, and of basic broker sales and service processes.
- Ability to pay close attention to detail with a high degree of accuracy.
- Ability to use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.
- The ability to communicate in French will be considered an asset.

Additional Information
**What we offer**:

- Competitive salary and bonus structure
- Industry-leading employer-paid group benefits that start on your first day
- Defined benefit pension plan
- 100% coverage of continuing education and licensing fees (including RIBO and AIC courses)
- Flexible work from home and hybrid options
- Opportunities for advancement
- OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique._
- #LI-Hybrid_