Client Success Specialist, Bilingual French

2 weeks ago

Toronto, Canada Financeit Full time

**Who we are**:
Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

**About the role**:
The Bilingual Client Success Specialist is responsible for working with our newly approved merchants to train and coach them on the Financeit product and to provide customer support for existing merchants. The mission of this role is to get new merchants ramped up and generating consistent volume while solving loan related issues with existing merchants.

To be successful in this role, you will need to be motivated, organized, detail-oriented and focused on customer service above all else. You are an enthusiastic, team player with a positive attitude, and are regarded as a strong and personable communicator. You are comfortable multi-tasking in a fast-paced and high-pressure environment, while holding yourself accountable for results.

**What you'll do**:

- Ensure a seamless and positive experience for merchants transitioning from the Merchant Approval Team.
- Train businesses on how to use our tools to position financing and offer monthly payment options.
- Support new Partners in ramping up and generating consistent volume.
- Develop and execute training sessions with new merchants on the Financeit platform.
- Manage communications and scheduling with merchants in a clear and timely manner.
- Maintain accountability through daily and weekly reporting of all sales activities.
- Leverage product knowledge and consultative selling skills to drive financing adoption.
- Identify and communicate process or system gaps to the appropriate levels of management.

**Requirements**:

- College Diploma or BA degree.
- 2+ years of experience is sales or customer service. B2B experience is an asset.
- Effective communication in English and French is a must.
- Experience in consumer lending, SaaS or financial services is preferred.
- Strong B2B sales and relationship management skills.
- Proficiency in Salesforce or other CRM tools.
- Strong interpersonal and organizational skills.
- Confident and professional speaking and presentation abilities.
- Ability to multitask and meet deadlines under pressure.

**Benefits**

Winner of Canada’s Most Admired Corporate Cultures for two consecutive years. We offer more than just the basics, take advantage of:

- An award-winning culture with a collaborative & inclusive team.
- Competitive pay and performance-based bonus.
- Committed to flexible work arrangements, offering hybrid workplace options.
- Comprehensive medical, dental and vision coverage + Lifestyle Account.
- RRSP Matching and Parental Leave Top UP Program.
- In office massage, meditation & workout sessions.
- Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives.
- Career learning and development programs.

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