Bilingual Client Service Specialist
1 day ago
The Bilingual Client Service Specialist (Disability) is responsible for providing support to clients with their Life and Disability claims. This includes the day to day management of client requests, claim activities, and the ongoing general administration and maintenance of documentation regarding these activities. You will be reliable, have excellent time management and multi-tasking skills, show initiative, possess strong analytical and problem-solving skills, consistently pay attention to detail, and display sound work ethics. This exciting role includes the investigation of complex issues and management of client escalations.
**The Bilingual Client Service Specialist will**:
- Develop and maintain relationships with clients and multiple insurance companies.
- Handle all inquiries from clients in a timely manner; interact with clients to provide information in response to inquiries about their claims.
- Day-to-day management of client requests, disability/life claims activities, and the ongoing general administration and maintenance of the documentation regarding these activities.
- Assist clients with the disability/life claims process flow.
- Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services.
- Ensure clients have the correct forms for disability and life claims; ensure claims are submitted within defined service level agreements.
- Liaise between the employer/employee and the carriers to ensure a smooth claim process.
- Track all claims, and follow up with carriers, employers, and employees where necessary.
- Maintain security and confidentiality of client information.
**To be successful as a Bilingual Client Service Specialist with People Corporation, you will need**:
- Bilingual: English & French (Written & Spoken)
- 2+ years of experience in the group benefits industry.
- 2+ years working in a client focused environment with a commitment for service excellence.
- Disability administration experience is a requirement.
- Excellent problem solving and troubleshooting skills.
- Excellent communication skills, both written and verbal.
- Ability to multi-task and prioritize to meet client and internal needs.
**What’s in it for you**:
- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
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