Technical Support Representative

3 days ago

Montréal, Canada Hardt Full time

**Key Areas of Responsibility **

Respond to service partner calls over the phone; diagnose, troubleshoot and resolve problems;

Maintain and update knowledge of equipment, failure modes and repair procedures;

Assist technical group by providing field input and design assistance as appropriate;

Participate in regular training, ensuring technical and service skills are up-to-date and at the level

required for the position;

Address areas of technical concern with Project Managers;

Provide support of service call dispatch workflow (as required);

Support Parts team with part identification as required;

On-call technical support Tuesdays and Wednesdays from 5:30PM to 10PM, alternating every 3

weeks.

**Qualifications **

Technical background and/or electromechanical diploma from an accredited college;

Two or more years of hands-on experience with repairing, assembling or testing of electromechanical

equipment and/or appliances is required;

One year of technical customer support experience;

Ability to read and understand an electrical schematic such as may be found in an appliance,

industrial control or manufacturing environment;

Be able to read, understand and explain electrical wiring schematics and mechanical assembly

drawings;

Ability to visualize issues as described by service technicians over the phone, leading to accurate

diagnosis and resolution;

Have strong troubleshooting abilities of mechanical assemblies and machinery as well as electrical

components and wiring;

Demonstrate a strong service focus;

Willingness to be flexible in work schedule;

Good computer skills, and ability to use Outlook, Excel and Word effectively to perform duties;

Excellent communication skills, verbal and written in both English & French; Spanish will be an asset.

**Working Conditions**
- Normal for an office environment. Work week consists of 37.5 hours, from Monday through Friday. The tasks
- include work that consists of on-call emergency technical support after normal business hours (cell
- phone/computer standby) two days per week (Tuesday and Wednesday from 5:30PM to 10PM) on rotation
- every 3 weeks.**Working Conditions**: Hardt encourages working from home where the type of work permits it at a maximum
- of 3 days per week and minimum 2 days in the office. Team members should coordinate with their Supervisor
- to assess what is suitable and define best options that respect both employees’ and business needs and
- deliverables. Working from home will be possible when fully trained.Complete benefits package offered
- Potential bonus (based on Company performance and individual performance)
- Hardt endorses an Equal Employment Opportunity Program and invites women, members of visible and ethnic _
- minorities, Aboriginal people and persons with disabilities to apply. The masculine gender is used solely for _
- the purpose of shortening the text._

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