Deskside Support Technician

2 weeks ago

Edmonton, Canada Insight Enterprises Full time

**Requisition Number**:95240**

**Deskside Support Technician***

(on-site) Nisku, Alberta (contract)

**About the Company**:
**Description**:
**Responsibilities**:

- Respond to ITSM assigned tickets in a timely and effective manner.
- Troubleshoot user issues in M365 (Excel, Word, PowerPoint, Outlook).
- Triage and escalate tickets, as required.
- Perform imaging for company-provided end user devices.
- Setup and optimize hardware, including but not limited to: laptops, monitors, printers, cell phones, and any associated peripherals.
- Modify setups according to customer requirements.
- Assist with new IT improvement projects, as needed.
- Collaborate with end users to configure requests.
- Participate in a rotational on-call schedule, specific to the customer's outages

**Requirements**:

- 2+ years of experience in a technical support-based, client facing IT role.
- Strong customer service and communication skills.
- Highly skilled with M365 (Teams, OneDrive, Excel, Word, PowerPoint)
- Experience with IT Service Management tools, including MSM Marval, is nice to have.
- Highly focused and enthusiastic about using new and existing technologies to solve challenges.
- High attention to detail with demonstrated ability to understand the big picture.
- Proactive, efficient, and customer-focused, as well as being able to operate under pressure and meet deadlines.
- Posess a reliable vehicle to ensure transportation to and from client site, as well as for after hours/on-call support visits. Parking will be provided at no cost.
- Posess a valid Canadian Class 5 Drivers License and have the ability to obtain a clear driver's abstract upon offer of employment.
- Meet all requirements to qualify for and obtain a Restricted Area Identity Card (RAIC), with assistance from client.
- Ability to physically lift up to 50 pounds, as the transport of IT equipment by lifting and pushing/pulling is a requirement of this role.

Note: Please submit your resume detailing all relevant experience and certifications. We thank you for your interest, however, only those selected for interviews will be contacted.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Edmonton || Alberta (CA-AB) || Canada (CA) || IT Infrastructure & Support || None || CA - Edmonton, AB ||

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