Manager, Digital Media and Communications

**MANAGER, DIGITAL MEDIA & COMMUNICATIONS**

**Work Specifics**
- Full-time permanent contract position
- Hybrid with a mix of days (typically 2/week) in the Kitchener, ON office and remote (typically 3/week)
- 40 hours per week, Monday-Friday, 8am-4pm with occasional evenings and weekends
- $30-$35 per hour (paid bi-weekly)

**Eligibility Requirements**
- You are permitted to work in Canada either as a Canadian citizen, permanent resident, a foreign national with legal documentation that allows you to work in Canada, or a person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment.
- You have a Valid Social Insurance Number (SIN) or a SIN ending in 9, and you are legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.
- You reside within reasonable commuting distance to Kitchener, Ontario for weekly in-office days.
- You completed your education at the University level in a humanitarian, marketing or a related field.
- You have 3+ years of previous work experience in a communications role.
- You have at least 1 year of team leadership experience.
- You have experience working in the sustainability, humanitarian, or non-profit sector.
- You are fluent in English.

**About Us**

**About You**
You are a unicorn: you are talented and versatile with a unique mix of marketing and communications skills, technical skills, and leadership skills. You are also equally comfortable doing hands-on work as you are managing the work of others, and you are a strategic thinker who can streamline existing processes and create new ones for maximum efficiency. Your experience spans:

- Marketing
- Communications
- Brand management
- Graphic design
- Video editing
- Social media
- HubSpot management
- Website design and maintenance (WordPress, Wix, etc.)
- User interface (UI) design
- User experience (U/X) development
- Customer support
- Team leadership

**Job Duties**
Reporting to the VP of Communications, you will:

- Maintain AO’s brand and voice in all promotional materials
- Maintain a tone of cultural sensitivity and understanding in created content
- Provide leadership to others for adherence to corporate brand guidelines
- Design new graphics for the web, social media, posters, newsletters, etc. and help others do the same
- Create branded presentations and files in Canva
- Edit videos for AONest, social media, and 2 websites
- Upload files to the AONest software system using Vidyard
- Manage or oversee the management of Instagram, Facebook, X, and LinkedIn social accounts
- Oversee the design and distribution of monthly eNewsletters using HubSpot
- Support our HubSpot CRM (maintain lists, update data, troubleshoot issues, etc.)
- Maintain 2 websites and design new page layouts as needed in both WordPress and Wix
- Provide friendly and timely customer support to external partners and clients
- Onboard new clients into the AONest software system
- Design visually-appealing software user interfaces and ensure a seamless user experience
- Perform research on current marketing trends, audience preferences, etc.
- Lead a team of digital media and marketing coordinators
- Review the work of others to ensure it is error-free and branded correctly
- Train team members on new processes, etc.
- Provide coaching and mentoring to team members
- Participate in staff and team meetings

**Qualifications, Skills, and Experience**
**_You have proficiency with:_**
- Canva
- Vidyard
- HubSpot
- WordPress
- Wix
- Adobe
- Microsoft Suites

**_Proven experience with:_**
- Content Management
- Website Design
- Video Editing
- Graphic Design
- UI Design
- Photography
- Search Engine Optimization (SEO)
- Managing Multiple Projects Simultaneously
- Multitasking within a Dynamic Environment
- Leading a small team

**_You Bring:_**
- Experience working for a non-profit or charitable organization
- Working knowledge of mental health concerns
- Strong leadership, interpersonal, and communication skills
- A Bachelor's degree in a relevant field (humanitarian, marketing, etc.)
- A deep understanding of First Nations, Inuit, and Métis issues and other issues of equity.
- Cultural understanding and sensitivity in the content created

**How to Apply