Av Technician

21 hours ago

Greater Toronto Area, Canada Hem Innovative Solutions Inc. Full time

We are looking for an energetic and experienced IT and Audio Video installation technician to join our team.

**Scope**:

- Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions
- Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.

**Powerpoint**
- All analog and digital patch points
- As well as the base understanding of general AV equipment (microphones, speakers, projectors, DJ consoles, etc.)

**The main responsibilities for this role include**:

- Attending to all requests for Audio/Video setup within the office;
- Creating, implementing and documenting new Audio/Video procedures;
- Maintaining Audio/Video equipment for directly or by coordinating support with the equipment vendor;
- Regularly ensuring all boardrooms are functioning as intended;
- Responding to technical issues submitted to the Help Desk, act as a first point of contact for employees within the Firm requiring assistance and log them in the Help Desk Ticketing System;
- Providing friendly and professional Help Desk service;
- Documenting all incidents and steps taken through to resolution;
- Additional duties and responsibilities that may be assigned on an as-needed basis.
- Responsible for installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
- Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
- Ensure that SLAs and daily deliverables are met including ticket updates
- Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
- Follow all policies, standards or safety guidelines required by client
- Responsible for problem solving and troubleshooting of any issue that may arise during an installation.
- Perform equipment setups, breakdowns and troubleshoot issues during events.
- Perform all necessary pre-event checks as required.
- Liaise with cross-functional teams and internal users before and during events.
- Interface with end users and vendors to address requests and requirements.
- Identify and solve issues that impact client conference rooms.
- Adeptly leverages knowledge and expertise.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

**Position Requirements**:

- Minimum 4 year experience in related field (internship offered)
- College diploma or university degree in information technology, computer science, comparable work experience and/or a combination of technical certifications;
- Extensive experience with Audio/Video equipment and software;
- Extensive experience using and supporting soft video conferencing and collaboration platforms such as Microsoft Teams and Zoom;
- Proven ability to adapt to changes in technology and implementation of new workflow processes and procedures;
- Experience working with an ITIL compatible ITSM tool an asset;
- Excellent customer service.

**Salary**: $25.00-$30.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- audio visual: 4 years (required)

Ability to Commute:

- Greater Toronto Area, ON (required)

Work Location: In person

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