Protective Care Casual Support Worker

TITLE: Protective Care Support Worker

DEPARTMENT: Protective Care

LOCATION: 75 Martha

FTE: Casual

**JOB SUMMARY**:
Main Street Project offers Protective Care to our community through the Intoxicated Persons Detention Act (IPDA), which supports intoxicated individuals into sobriety using a harm reduction approach, close monitoring and a supported release. We aim to serve each person with safe and respectful services, following an initial transfer by Winnipeg Police Service officers or cadets.

In accordance with Main Street Project’s mission, goals, policies and procedures, the Protective Care Support Worker functions as a member of a team in providing services designed to assist and support marginalized individuals in meeting their basic needs, and to ensure their safety and well-being

**KEY RESPONSIBILITIES**:

- Coordinate intakes for community members entering Protective Care, adhering to established protocols and working with external partners
- Conduct and document assessments every 15 minutes for individuals in Protective Care including the monitoring respirations and other physical signs of their current condition. Ensure they receives medical attention when required
- Assist participants in planning, problem-solving, and addressing immediate needs, including providing food, water, clothing and other items.
- Document and manage Community Member’s belongings from intake to discharge adhering to established procedures
- Coordinate supportive discharge of community members including evaluation of psychosocial determining factors
- Provide support and resources without judgement for participants accessing Protective Care
- Respond to emergency situations; assessing, intervening, and documenting critical incidents requesting assistance when needed or when incident escalates beyond scope of role
- Ensure participants are informed of internal and external resources, services, and programs and if needed
- Ensure care provided meets professional standards
- Work collaboratively with external partners
- Maintain accurate and confidential electronic and file records
- Collect and submit agency-required statistics on time and with accuracy
- Maintain cleanliness of the program area by following routine cleaning schedules each shift

**QUALIFICATIONS**:

- Relevant education and experience working in the field of human services preferably with adults challenged by homelessness, mental health and substance use issues
- Knowledge in the addiction and mental health fields required
- Ability to work with a client-centered care philosophy
- Knowledge of the effects of poverty and the determinants to health is essential
- Knowledge of Indigenous culture
- Experience working in a supportive and residential environment
- Excellent interpersonal skills and communication skills, both oral and written
- An understanding / experience in working with culturally diverse populations essential
- Proficiency in Microsoft Office
- Experience working with HIFIS considered an asset
- Satisfactory Criminal Record Check with Clear Vulnerable Sector Search and Clear Adult Abuse Registry Check required

**CONDITIONS OF EMPLOYMENT**:

- Ability to stand or walk for long periods of time. Physical tasks include crouching, bending, lifting, reaching and first aid for participants
- Ability to work with individuals who use substances and/or experience mental health issues.

**VALUES/COMPETENCIES**:
Ability to embody Main Street Project’s Core Values:

- Reducing Harm
- Truth and Reconciliation
- Anti-Oppression?
- Trauma-Informed

Key Competencies
- Crisis Management
- Collaboration Developing External Relationships
- Service Excellence - Meeting people where they are at.
- Accountability
- Decision Making