Dispatcher

1 week ago

Truro, Canada MBW Courier Inc. Full time

MBW Courier Inc, Part of the Municipal Group of Companies has become a leader in the transportation industry by providing unmatched quality service to our customers and employing quality employees. Our services include Courier Services, Light LTL, and Third-Party Logistics to the province of Nova Scotia, New Brunswick, and Newfoundland. We are currently looking for a Dispatcher to join our team based out of Dartmouth or Truro, NS. This position will be Monday - Friday 7:30am - 4:30pm.

**Primary Duties and Responsibilities**:

- Answer phone and digital inquiries for, pickups, customer questions and driver requests.
- Audit driver hours and routing for accuracy.
- Suggest alternative approaches to operations with the goal of gaining efficiencies.
- Prioritize time sensitive jobs amongst scheduled tasks.
- Listen to customer’s requests and gather accurate information for pickup details, ask questions to co-workers if necessary
- Understand the Priority Service we offer, be able to inform customers with correct information
- Interact with company drivers to assist them when necessary
- Act as a team member within MBW Dispatch as well as with other MBW departments
- Adhere to MBW Courier Inc Policies and Procedures
- Perform other duties as assigned.

**Required Knowledge, Skills, Abilities, Education, and Experience**:

- 2-3 years previous experience in a similar position
- Competent in the Microsoft Office Application Suite, specifically Excel & Outlook.
- Solid background in the trucking or courier industry preferred
- Report for shift on time and return from breaks on time
- Inter Office/Company interactions with co-workers is always to be kept professional
- Ability to multitask and complete tasks in a timely and efficient manner
- Ability to effectively organize and prioritize work
- Reliable and strong work ethic
- Willingness to work in a team environment.
- High level of sound and independent judgment and reasoning
- Comply with all safety policies and procedures
- Ability to deal with people tactfully, diplomatically, and professionally at all times
- Ability to effectively communicate both verbally and in writing
- Valid Class 5 Driver’s License (required)

A comprehensive pension and benefits package are offered with this position along with opportunities for advancement and training and development.
- We would like to thank all those who apply; however only those selected for an interview will be notified._

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Similar: 2 years (preferred)

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