Team Leader

#BeExtraordinary
At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day.
Who We Are
We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.
We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.

We are recruiting for a Retail & Experience Team Leader to join our team
The Retail & Experience Team Leader focuses on creating memorable guest experiences and achieving daily sales targets for wine and Wine Club sales within the wine retail boutique. This role motivates and mentor's property Associates to achieve/exceed all assigned business targets and is regularly called upon to execute opening and closing of the property.

**We offer**:

- Competitive hourly rate plus gratuities
- Full time hours*
- Employee gift card to be used on products, restaurant or experiences
- Incentives based on wine clubs sold
- Best in class wine/whisky/beer education program
- Access to our Employees Assistance Program, Learning Library and Development Seminars

Wayne Gretzky Estates Winery and Distillery is part of the APL family, located in the heart of Niagara-on-the-Lake wine country. The 23,000-square foot facility nestled amongst the grapevines is the first combined winery, brewery and distillery in Ontario, inviting guests to join in a celebration of Canadian wine, Canadian whisky, Craft Beer, and Canadian culture. We are one of Niagara on the Lake's must do destinations State of the art distillery, award winning wines and best in class cocktails & experiences - you won't want to miss the opportunity to be a part of the team

**This teammate will be accountable for**:

- Achieves/exceeds assigned Wine Club membership targets
- Maximizes revenues per guest transaction (including up-selling) via a solid understanding of:

- property wines, beers and spirits / accessories / experiences / Wine Club membership benefits / events
- all Estate Wine Group properties and Andrew Peller Limited Wine Shop locations
- Facilitates guided tour and experiences for property guests
- Assists with processing guest sales (via POS system) and with Guest Relations bookings/reservations (via internal reservations systems) when required
- Understands and adheres to cash control procedures and retail inventory control procedures (receiving, ordering, promotions, stocking, experience write-offs); assists with monthly retail inventory process
- Occasionally assists retail management team with general retail/tour/experience administrative duties
- Follows safe work procedures/practices; reports any unsafe working conditions/hazards to assigned Manager on Duty
- Responsible for ensuring the cleanliness and safety of the store product/tour route/experience locations at all times

**We are looking for a teammate with**:

- Demonstrated Guest/Customer service excellence focus
- Post-secondary wine education an asset
- Experience working with computer based point of sale systems and handling cash
- Ability to recognize when guests and team members would benefit from support and assistance; contributing to others' initiatives without having to be asked
- Smart Serve Certification
- First Aid certification an asset

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

**Accommodation**:
**Equal Opportunity Employment**:
At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.