Team Leader

#BeExtraordinary At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day. Who We Are We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking. We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience. We are recruiting for a Retail & Experience Team Lead to join our team starting in Spring The Team Leader supports the Retail & Experience management team in achieving established daily revenue and wine club targets relative to all retail, tour and experience operations on property. In addition, this role ensures an extremely high quality guest experiences that promote brand image and meet/exceed financial objectives. This role regularly serves as Manager on Duty ("MOD") performing retail administrative tasks (including opening and closing retail boutiques) and providing leadership and appropriate coaching to part time Server, Tour and Retail associates as well as Porters and Team Leaders. **We offer**: - Competitive hourly rate plus gratuities - Full time hours - Employee gift card to be used on products, restaurant or experiences - Incentives based on wine clubs sold - Best in class wine education program - Access to our Employees Assistance Program, Learning Library and Development Seminars **This teammate will be accountable for**: - Achieves/exceeds assigned Wine Club membership targets - Maximizes revenues per guest transaction (including up-selling) via a solid understanding of: - Property wines / accessories / experiences / Wine Club membership benefits / events - Facilitates guided tour and tasting experiences for property guests, and Leads VIP experiences when / where necessary - Assists with processing guest sales (via POS system) and with Guest Relations bookings/reservations (via internal reservations systems) when required - Assists Retail & Experience management team with: - Driving daily sales targets for wine and Wine Club sales - MOD responsibilities; including opening and closing duties/responsibilities; attending daily Functions meetings, supervising/delegating Functions, providing appropriate coaching and leadership to retail team, responding effectively to guest requests/complaints - General retail/tour/experience administrative duties - Retail & Experience team member training/onboarding - Managing bar and serving operations both outdoors and indoors - Understands and adheres to cash control procedures and retail inventory control procedures (receiving, ordering, promotions, stocking, experience write-offs); assists with monthly retail inventory process - Ensures a Safe and Healthy Work Environment by ensuring alignment with Company Respect in the Workplace Policy in addition to the effective operation of the Health and Safety program and Joint Health and Safety Committee and ensures compliance with government regulations **We are looking for a teammate with**: - WSET or ISG/CAPS or CMS certification - 1-2 years retail supervisory/MOD experience preferably in a Hospitality/Tourism or luxury retail environment - University/College graduate - preferably from Business/Marketing or Hospitality/Tourism Management program - Proficiency in Microsoft Office programs - Proven people leadership, coaching, listening, communication, supervision, teamwork, and organizational skills We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. **Accommodation**: **Equal Opportunity Employment**: At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.