Learning & Development Specialist

1 week ago

Vancouver, Canada Travel Edge Network Full time

Company Description

Founded in 2011, Travel Edge is a $750 million privately held company specializing in Leisure, Corporate & Events, and Tours travel. As North America’s largest luxury-focused travel company, Travel Edge has earned its place as a category leader, outpacing the industry with impressive growth and world-class technology. The company’s Travel Edge Network division has a presence in the US, Canada, and Bermuda, with over 750 expert advisors specializing in air, cruise, and vacation. Our brand promise is to create the experience to Be Well Travelled.

**Job Description**:
Design, build, and curate learning solutions and knowledge resources for different internal audiences. Administer the LMS by publishing digital learning content, maintaining learning assets and user databases, and reporting on regular data/metrics management related to the LMS.

**Responsibilities**:

- Support all stages of the learning lifecycle including needs assessment, curriculum design, content development, delivery, measurement, and maintenance.
- Develop quality learning content for remote and classroom training including lesson plans, participant materials, practical exercises, engaging activities, training handouts, e-learning, and evaluations.
- Ensure learning solutions demonstrate best practices in adult learning principles.
- Oversee all administrative, maintenance, and governance needs on the Learning Management System, Docebo.
- Maintain accurate, up-to-date records of TEN training activities, such as training attendance and e-learning course connectivity and completion, and track key performance indicators related to training.
- Evaluate and measure the effectiveness of training programs and methodologies.
- Manage day-to-day training activities and coordinate training schedules.
- Determine the impact of training on employee skills and measure that impact with Key Performance Indicators.
- Report training compliance and effectiveness to management
- Provide support for TEN Managers and Advisors in learning capacities i.e. bootcamps, branch training etc.

**Qualifications**:

- Experience using e-learning authoring tools (Articulate, Adobe)
- Demonstrated experience in the administration of Learning Management Systems, specifically Docebo
- Experience working in a corporate training environment with knowledge of adult learning principles and instructional design techniques
- Post-secondary diploma/degree in a related field or an equivalent combination of education and experience
- Ability to proactively build strong relationships within a diverse organization
- Proficient research, information-gathering, analytical, and problem-solving skills
- Learning mindset and strong interest in Learning and Development
- Organizational skills and ability to work on projects independently

Additional Information
**Cultural Fit**:

- Thrives working in a technology and KPI-driven organization
- Able to thrive in an entrepreneurial environment with ambiguity
- Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working
- Low ego and a team player
- Ability to build trust and work through conflict both upwards and downward

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